Retail Sales Floor Lead- Clienteling

Job Description

Job Description

Description

Hi there, we’re Article. Since 2013, we’ve been making it easy to create beautiful spaces with our online direct-to-consumer modern furniture. Now, we’re moving from clicks to bricks and opening physical retail stores across the US and Canada, expanding our reach from digital-first to a true omni-channel experience.

This is where you come in. As a Sales Floor Lead, Operations , you’ll help model meaningful customer experiences while supporting team success and driving showroom performance. 

Why We Need You:

For our new Bellevue Store, you will play a pivotal role in shaping the success of our brand-new location. You are:

• An Operational Champion & Role Model: Ready to establish foundational operational processes, maintain inventory accuracy, and step up as a trusted Manager on Duty to keep daily operations running safely and efficiently.
• A Hands-On Peer Coach: Skilled at supporting the team in real-time, sharing operational standards and safety practices, and guiding the floor during your MOD shifts to help Home Experts build confidence.
• A Champion for Customer Connection: Focused on ensuring a safe, organized, and operationally ready showroom that enables an incredible customer experience, while handling floor escalations with empathy and care.

About the new store:

This is our second store in Canada, and we're excited to be based in the heart of Toronto's fashion district and become part of the local community.

• Our store address is: Lincoln Square North, Bellevue, WA 98004
• Store size: 8400 square feet
• Staff size/ model: 1x Store Manager, 2x Assistant Managers, 2x Sales Floor Leads, 6-8x Home Experts (associates)
• Hours of operation: The store is open 7 days per week, Monday - Saturday, 10 am - 8 pm, Sunday 11 am -7 pm

Interview and Onboarding Schedule 

First Interview ( August 24th- August 28th )

• A 30-minute video interview with our Talent Acquisition team to discuss your background and interest in Article.

Final Interview (Sept. 3rd- 4th )

• In person interview with new Store Manager.

Start date: September 21st 2026

What You’ll Do

• Lead by Example: Model hospitality-first service on the sales floor, helping customers find the right solutions through deep product expertise.
• Support Clienteling: Actively participate in appointment-setting, customer follow-ups, and outreach to build loyalty and repeat business.
• Resolve Floor Escalations: Act as the first point of contact for customer concerns, resolving issues with empathy and professionalism.
• Drive Goals: Assist the team in meeting daily sales and outreach targets through positive energy and proactive lead generation.

• Run Daily Huddles: Lead brief team huddles focused on the day's sales goals, appointment schedules, and daily priorities.
• Support Floor Coverage (MOD): Serve as the Manager on Duty during designated shifts, managing opening/closing checklists, and keeping the team organized and on task.
• On-the-Floor Coaching: Support the onboarding of Home Experts by providing real-time tips, sharing best practices, and modeling service standards.
• Maintain Floor Presence: Serve as an accessible, trusted resource for the team throughout the day to keep the floor running smoothly.
• Partner with Leadership: Work directly under the Assistant Manager to help execute showroom initiatives and daily customer engagement strategies.

Who You Are

• 2+ years of experience in retail, hospitality, sales, customer service, or a similar customer-facing environment.
• Keyholder experience (e.g., Lead, Senior Associate, or Keyholder) is highly preferred.
• Proven experience with, or a strong interest in, clienteling, appointment-based selling, or customer outreach.
• Comfort using point-of-sale systems, basic CRM/clienteling tools, and retail technology.
• Outstanding communication skills with a natural ability to connect with people and build trust quickly.

• Leads by Example: Models hospitality-first service, positive energy, and work ethic on the sales floor.
• Real-Time Support: Offers on-the-spot coaching, shares product tips, and helps peers gain confidence.
• Operational Reliability: Comfortably steps up as the Manager on Duty (MOD) to keep the floor running smoothly and handle basic opening/closing procedures.
• Positive Champion: Fosters a collaborative, supportive team environment where wins are celebrated.

• A customer-first mindset and a passion for creating exceptional experiences.
• Confidence building relationships and creating meaningful customer connections.
• Resilience, adaptability, and the ability to multitask during busy showroom hours.
• Strong sales and service instincts with the ability to influence and inspire others.
• Uses sound judgment to make decisions and escalate issues when appropriate.
• Open availability to work a flexible schedule, including weekends, evenings, and holidays.

• Ability to frequently move throughout the showroom environment
• Ability to lift and move merchandise up to 30 lbs independently or with team assistance
• Legally authorized to work in the United State
  • Article participates in E-Verify.
• Completion of a criminal background check

Perks & Benefits

• The Starting Hourly Range is: $26- $28 hourly
• Cash Bonus: We believe in Winning Together. When Article hits its annual financial goals, eligible employees receive an annual cash bonus.
• 401(k) Match: 4% matched contributions to help you save for the future.
• Product Discount: 45% discount on our entire product range (15% for friends and family).

• Paid Vacation: You start at 120 hours (3 weeks) of paid vacation (accrued annually).
• Paid Holidays: 8 paid company holidays + 1 Inclusion & Diversity day.

• Health Benefits: Benefits-eligible with coverage for Medical, Dental, & Vision.
• Paid Sick Leave: 6 well-being (sick) days.
• Insurance: Life & Disability insurance, and Travel Medical insurance.
• Tax-Advantaged Accounts: Health FSA (Flexible Spending Account) and Dependent Care FSA.
• Employee Support: SupportLinc EAP (Employee Assistance Program) and discounted pet insurance.

*Prorated 

#INDARTICLERE