Retail Supervisor

Retail Supervisor - SEALIFE Charlotte What You’ll Do In this exciting leadership role, you will: Lead from the Retail floor, providing example-based, shoulder-to-shoulder leadership Deliver outstanding guest care aligned with Guest Obsession standards Motivate, coach, and develop team members to reach their full potential Deliver engaging daily team briefings and maintain clear communication Support daily operations and ensure all positions are effectively covered Uphold the highest retail standards of safety, presentation, and guest service Empower the team to confidently handle service recovery moments Monitor Retail guest-facing areas and help enhance the overall experience Provide feedback to drive performance and maximize sales opportunities Assist with scheduling, training, and performance support Support Duty Manager shifts overseeing attraction-wide operations Encourage new ideas and innovation to improve the business Qualifications & Experience What You’ll Bring: To Thrive In This Role, You’ll Need High school diploma or GED Supervisory experience in a high-volume Retail environment Strong leadership and communication skills A calm, confident approach in a busy, high-energy setting Excellent guest service and problem-solving abilities Sales awareness and attention to detail Comfort working with POS or computerized systems The ability to multitask and stay organized Most importantly — a positive attitude and passion for creating amazing guest moments! Benefits Benefits of Joining Merlin Entertainments! Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. Recognition Programs and Rewards: Celebrate your achievements and hard work! 401(k) Program: Save for the future with company matching contributions. Tuition Reimbursement Programs: Get support for further education and career growth. Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us! Pay Range USD $16.25/Hr. #J-18808-Ljbffr Merlin Entertainments