Lumina Foundation: Benefits Manager

• Lead the day-to-day administration of Lumina’s health and welfare, retirement, and ancillary benefit programs, ensuring accuracy, compliance, and a high-quality employee experience
• Support onboarding and new hire transition processes by ensuring employees receive clear, accessible guidance regarding benefits enrollment, systems access, and available resources
• Serve as the primary point of contact for employee benefits questions, issue resolution, and benefits guidance, providing responsive and employee-centered support
• Help employees navigate complex benefits offerings by translating technical information into clear, accessible guidance
• Oversee benefits eligibility, enrollments, life event changes, terminations, and leave-related benefits administration processes
• Lead open enrollment planning and execution, including communications, employee education, vendor coordination, system readiness, and issue resolution
• Partner with brokers, consultants, carriers, and third-party administrators to support ongoing benefits administration and service delivery
• Monitor employee engagement and utilization trends related to benefits offerings and identify opportunities to strengthen employee understanding and experience
• Prepare and analyze benefits-related reports, utilization data, and operational insights to support decision-making, compliance activities, and program administration
• Support a benefits experience that balances Lumina’s highly personalized, relationship-driven culture with scalable and accessible service delivery for a geographically dispersed workforce

• Partner with the Director of Culture and Talent to support the ongoing evaluation and evolution of Lumina’s total rewards and benefits offerings
• Help assess the effectiveness, utilization, and employee experience of existing benefits programs, including non-ERISA offerings
• Bring forward recommendations, observations, and market insights related to benefits trends, workforce needs, and operational improvements
• Support ongoing enhancements to benefits operations, accessibility, and employee self-service processes to better support a geographically dispersed workforce
• Help evaluate and improve how benefits programs are communicated, accessed, and experienced across a distributed workforce
• Contribute recommendations related to benefits program effectiveness, operational improvements, employee wellness initiatives, and evolving workforce needs

• Serve as the primary administrator and operational owner of HR systems and benefits-related processes, including Paylocity
• Ensure employee data accuracy and integrity across HRIS, payroll, and benefits platforms
• Partner cross-functionally to improve workflows, streamline manual processes, and strengthen systems coordination and process alignment.
• Support implementation and optimization of electronic data interchange (EDI) connections between HRIS, payroll, and benefits vendors
• Identify opportunities to improve operational workflows, strengthen process consistency, and reduce manual administrative work while maintaining strong employee support
• Support employee communications and adoption of benefits, systems, and operational process updates
• Develop, document, and continuously improve SOPs, process documentation, and knowledge management practices to strengthen operational continuity and reduce dependency on tribal knowledge
• Support onboarding, offboarding, leave administration, and personnel records management processes
• Manage benefits billing, reconciliations, and coordination with Finance and Payroll
• Partner with Finance, Legal, IT, and external vendors to support operational alignment and systems-related initiatives

• Ensure benefits programs are administered in compliance with applicable laws and regulations, including ERISA, ACA, COBRA, FMLA, and related requirements
• Coordinate annual compliance activities, audits, filings, nondiscrimination testing, and reporting requirements
• Maintain and update plan documents, SPDs, required notices, and related compliance documentation
• Support benefits governance activities and stewardship responsibilities in partnership with leadership, legal counsel, and external advisors
• Participate in Lumina’s internal Benefits Committee and contribute to ongoing oversight of benefits-related programs and processes
• Monitor emerging compliance trends, regulatory updates, and operational risks related to benefits administration

• Build strong collaborative relationships across Finance, Legal, IT, and organizational leadership teams
• Manage relationships with brokers, consultants, carriers, and external service providers
• Evaluate ongoing vendor and consultant utilization, including identifying when additional support, expertise, or expanded capacity may be needed to support organizational priorities and evolving operational demands
• Operate as a trusted thought partner within a lean and evolving people operations environment
• Contribute to a collaborative, solutions-oriented culture focused on operational excellence, and employee experience

• Strong expertise in employee benefits administration, including health and welfare, retirement, and ancillary benefit programs
• Working knowledge of applicable laws and regulations, including ERISA, ACA, COBRA, FMLA, and related compliance requirements
• Strong operational and systems-thinking mindset, with the ability to identify opportunities to improve workflows, strengthen consistency, and enhance employee experience
• Ability to balance strategic thinking with hands-on operational execution in a highly collaborative environment
• Experience supporting process improvement, workflow redesign, systems integration, or operational modernization initiatives
• Strong project management, organizational, and prioritization skills with the ability to manage multiple deadlines and operational responsibilities simultaneously
• Strong problem-solving skills with the ability to assess issues, exercise sound judgment, and implement practical solutions
• Comfort operating in evolving environments where systems, processes, and infrastructure continue to mature
• Ability to work independently while building strong collaborative relationships across functions and stakeholders
• Strong communication and employee support skills, including the ability to simplify complex benefits information and provide high-touch guidance to employees
• Experience managing external vendors, consultants, brokers, and service providers, including assessing and coordinating resources to support operational needs
• Ability to proactively identify gaps, bring forward recommendations, and contribute to continuous improvement efforts
• High attention to detail and ability to manage sensitive and confidential information with discretion and sound judgment
• Demonstrated commitment to equity and inclusion, with the ability to apply an equity lens to people operations and employee experience practices
• Proficiency with HR systems, HRIS platforms, and Microsoft Office applications

• Hybrid work environment, based out of Indianapolis, Indiana
• Work is performed in an office environment, mostly sedentary.
• Extensive use of various forms of technology.
• Occasional travel may be required, including overnight stays.

Our Commitment to Diversity, Equity, Inclusion & Belonging

Nonprofit HR is committed to fostering and maintaining a work environment where diversity, equity, and inclusion (DEI) are fully integrated into everything we do for the benefit of our employees and the clients that we serve. To fully realize our goal, we prioritize our understanding of the complexities of DEI within our workforce to inform our approach to talent management. We believe that this guides how we do our work, advise our clients to operationalize DEI and position our content and educational opportunities help strengthen the talent management capacity of the social impact sector.

Continue reading our about our commitment at nonprofithr.com/deinow .