Software Engineer II
Insight Global
Tier 2 Help Desk SupportInsight Global is looking for a Tier 2 Help Desk Support professional to serve as an escalation point for complex technical issues while maintaining production systems, networks, and access controls. This individual will troubleshoot and resolve advanced support requests, deploy patches and system updates, create and maintain technical documentation, perform QA testing, assist with security initiatives, conduct risk assessments, and mentor junior team members. They will also proactively identify process improvements, system vulnerabilities, and operational efficiencies while ensuring all work is completed within established SLAs and deadlines.
Vacancy posted 5 days ago
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