Online Clinical Support Specialist

$92k - $138k

GE HealthCare

GE HealthCare seeks a Clinical Support Specialist to provide technical and clinical support for Ultrasound IT products to customers during West Coast business hours. The role involves troubleshooting complex issues, documenting interactions, and driving customer satisfaction through phone, email, and video communication.

Responsibilities

Deliver clinical support via phone, email, and Microsoft meetings during assigned hours
Troubleshoot and resolve customer ultrasound IT issues with focus on first-call resolution
Document customer interactions, problem definitions, and resolution actions
Evaluate and prioritize incoming support requests from internal and external customers
Provide feedback to product development based on issue resolution experience

Requirements

Associate degree or equivalent with 5+ years ultrasound clinical/technical experience
ARDMS certification and clinical setting ViewPoint experience required
Cardiovascular, women's health, and vascular ultrasound application knowledge
Strong troubleshooting, documentation, and communication skills
Unrestricted U.S. work authorization without visa sponsorship
Willingness to pass drug screening and background checks

Compensation: $92,000-$138,000 annual

Apply

Vacancy posted 4 days ago

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