eCommerce Specialist

Overview

Join the Lippert Team!

Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation and premium products to all of our customers.

Amazon eCommerce Specialist

Our eCommerce Specialist supports the day-to-day health of the company's Amazon business, across all brands and segments, primarily in Vendor Central. Reporting to the Digital Marketplace Manager, the position independently manages routine catalog, customer-experience, compliance, and Direct Fulfillment issues through resolution. The specialist works with internal teams, maintains accurate product information, and helps prevent recurring defects and suppressions. They also assist with new product publishing, strategic merchandising and overall catalog improvement. This is a remote role based in the US.

Responsibilities:

• Manage recurring Amazon Vendor Central operations and catalog-health issues, including listing defects, suppression risks, customer-experience alerts, and operational follow-up; prioritize work by urgency and business impact.
• Andon Cord Responses: Acknowledge and investigate complaints, obtain product or warehouse evidence, coordinate corrective actions, improve unclear PDP copy when warranted, and document actions and resolutions.
• Concessions Hub and Voice of the Customer: Review Andons, High Return Rate and At Risk HRR ASINs, Suppression Risk, and NCX feedback; identify recurring causes and proactively address content or customer-expectation gaps.
• Product Compliance: Review Amazon requests, coordinate documentation with Product, Quality, Engineering, or Compliance teams, submit evidence, and track outcomes; elevate legal and product-safety determinations.
• Catalog Data Quality and EADR: Investigate CDQ and Egregious ASIN Defect Remediation reports; validate specifications and fitment against source data, correct applicable listing information, and confirm changes are published.
• Direct Fulfillment Performance: Review late shipments and investigate delays with Operations; monitor DF inventory suppressions, identify Amazon classification or availability errors, and pursue resolution across relevant vendor codes.
• Vendor Central Support Cases: Research and manage routine cases involving incorrect identifiers, attributes, product types, variations, browse placement, fitment, or unbuyable ASINs from submission through verified resolution.
• New Product Publishing Support: Assist with PIM-based Amazon publishes, product-data validation, troubleshooting, and post-publication checks.
• Reporting and Process Improvement: Maintain issue and case trackers, report repeated defects and customer complaints, document SOPs, and elevate significant catalog, quality, compliance, or business risks.

Qualifications:

• High school degree or GED
• Strong Microsoft Excel skills, including XLOOKUP/VLOOKUP, PivotTables, sorting/filtering, formulas, and cleanup/comparison of CSV and Excel files.
• Experience with eCommerce product data, catalog operations, technical support cases, or comparable detail-intensive business processes.
• Ability to investigate problems independently, evaluate supporting information, and manage multiple cases and deadlines to completion.
• Strong written communication and cross-functional coordination skills; careful attention to ASINs, SKUs, UPCs, and product specifications

Preferred Education and Experience:

• Associates or Bachelor's Degree preferred.
• Basic understanding of Automotive/RV/Marine parts, components, or manufacturing processes is preferred
• Amazon Vendor Central or Seller Central, Salsify or another PIM, ERP systems, Amazon SEO, or automotive/RV/marine product familiarity

Travel:

Ability to travel occasionally to trade shows, vendor sites, or company facilities (0-10%)

Work Authorization/Security Clearance:

Must be legally authorized to work in the United States.

Why We are Different:

At Lippert, Everyone Matters. This is not just a tagline or empty promise; it is who we are. We have intentionally created a culture that values and celebrates our team members' unique and varied backgrounds, perspectives, and experiences. We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members.

What You will Get:

• A unique, inclusive and supportive company culture.
• Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more!
• Fair and competitive compensation.
• Career development and mentoring and opportunities to grow.
• Holiday, personal and vacation days.

Lippert provides equal employment opportunity to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, genetic information, disability, citizen status, protected veteran status, military service, marital status or any other legally protected category as established by federal, state, or local law. This policy governs all employment decisions, including recruitment, hiring, job assignment, compensation, training, promotion, discipline, transfer, leave-of-absence, access to benefits, layoff, recall, termination and other personnel matters. All employment and personnel-related decisions are based solely upon legitimate, job-related factors, such as skill, ability, past performance, and length of service with Lippert.

Lippert's strong commitment to equal employment opportunity requires a commitment by each individual team member. Compliance with the letter and spirit of this policy is required of all team members. Violations of this policy should be immediately reported to your leader or to any member of leadership. Team members who violate this policy will be subject to disciplinary action, up to and including termination of employment.

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