Customer Materials Analyst

Job Description

Job Description

Overview

Shearer’s Foods, founded in 1974 and headquartered in Massillon, OH, is a leading manufacturer of salty snacks, cookies, and crackers. Specializing in private label and co-manufacturing, Shearer’s is the largest supplier of private brand salty snacks and second-largest supplier of private brand cookies and crackers.

With a strong focus on innovation, service, quality, and sustainability, Shearer’s has been awarded the food industry’s highest award for environmental sustainability, as well as multiple Supplier of the Year awards.

Operating 16 locations across North America and employing more than 5000 team members, Shearer’s is driven by its core values of People, Grow, Impact and Win. The company mission is to deliver exceptional products and services that make snacking a time to celebrate for our customers, colleagues, and community.

At Shearer’s Foods, we believe in a skills-first approach to recruitment and employment. This means focusing on what you can do and how you can grow, rather than traditional metrics alone. We are committed to adhering to anti-exclusion practices, removing barriers to access, and enhancing opportunities for all individuals based on merit and potential. Your skills, experience, and perspective are valuable—and we want to empower you to make your mark here with us. 

Responsibilities

Customer Materials Analyst

Massillon, OH - Hybrid Schedule

The Customer Materials Analyst supports pricing, material planning, commercialization, and finance-related supply chain activities. This role serves as a key link between suppliers, internal teams, and field operations to ensure accurate system setup, continuity of supply, and effective cross-functional execution.

Your seat at the table:

Pricing Management

• Maintain pricing in systems to support accurate purchasing and planning activities
• Manage trade agreements, vendor price lists, and pricing updates across relevant stakeholders
• Communicate pricing changes to field teams and material planners in a timely manner
• Resolve pricing and invoice discrepancies in partnership with Accounts Payable and suppliers

Planning & Vendor Relations

• Issue purchase orders to suppliers for materials to deliver to producing plants based on MRP Forecasts
• Coordinate vendor setup and onboarding activities to support efficient supplier activation
• Escalate material shortages, delayed deliveries, and other supply issues as needed
• Manage supplier usage reporting and support external reporting requirements
• Handle delivery issues, claims, and freight term coordination with suppliers and internal partners
• Maintain vendor terms and agreements in support of procurement operations

Finance Support

• Coordinate accrual-related activities with the Planning team
• Support obsolescence tracking in partnership with Commercialization and Finance
• Identify and communicate cost changes related to freight, supplier pricing, and delivery terms

Qualifications

What you bring to the table:

• Bachelor’s degree in Supply Chain, Business, or a related field, or equivalent experience
• Three or more years of experience in procurement, materials planning, or supply chain
• Proficiency with ERP systems, preferably D365 and Mapics
• Strong Excel, data analysis, and cross-functional communication skills

Preferred:

• Experience in CPG or food/beverage industry
• Knowledge of BOM management and part lifecycle processes
• Experience supporting supplier relationships and procurement operations

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.