Medical Support Assistant (Advanced)

Job Title

VA Careers - Medical Support Assistant

Duties

Duties include but are not limited to:

• Schedules, cancels, and reschedules patient appointments and consults in accordance with VHA scheduling guidelines.
• Verifies provider orders and processes administrative actions related to patient care.
• Monitors outpatient appointments and consult tracking systems to ensure timely follow-up.
• Updates patient demographics, insurance, eligibility, and co-pay information during check-in.
• Coordinates communication between Veterans, providers, specialty clinics, and ancillary services.
• Answers and directs telephone calls and visitor inquiries while providing excellent customer service.
• Relays messages and information to interdisciplinary team members and providers.
• Prepares patients for clinic visits and ensures appointment information is provided before departure.
• Identifies delays or issues in care coordination and recommends corrective actions to leadership.
• Maintains accurate records using CPRS, ISS, VistA GUI Scheduling, and consult tracking systems.
• Protects patient privacy and maintains confidentiality in compliance with HIPAA, FOIA, and Privacy Act requirements.
• Maintains organized and professional workspaces to promote a welcoming clinic environment.
• Assists Veterans of varying age groups and cultural backgrounds with sensitivity and professionalism.
• Works independently while following established VA policies, procedures, and administrative regulations.
• Other duties as assigned.

Work Schedule

Monday-Friday, 8:00 AM to 4:30 PM

Telework

Not Available

Virtual

This is not a virtual position.

Relocation/Recruitment Incentives

Not authorized

Permanent Change of Station (PCS)

Not authorized