Customer Success Manager

This role is perfect for former college football players or coaches or anyone who understands the recruiting landscape and who wants to stay close to the game while helping families win life‑changing scholarship opportunities.

This is an evergreen post, meaning we’re continuously open to meeting exceptional candidates. Even if we are not hiring this exact moment, we encourage you to apply. We regularly expand our team as our roster of client families grows.

As a Customer Success Manager for Your First Scholarship, you will play a critical role in ensuring our families succeed. You’ll manage client onboarding, communication, campaign oversight, and results tracking for up to 250 families. You are the ongoing support system guiding families through the recruiting process, ensuring clarity, momentum, and outcomes.

Your First Scholarship’s mission is simple: Help families earn college football scholarships without stress, confusion, or wasted time.

We’ve helped families generate 300+ scholarship offers and over $20 million in scholarship value, and we’re only getting started.

When you join Your First Scholarship, you enter a fast-growing organization with a competitive, team‑oriented culture similar to college football — where high standards, ownership, and personal growth are the norm.

What We Offer You

• Clear compensation growth path from $3,200/month → $6,200/month base as you scale your client load
• Performance bonuses tied to results, testimonials, referrals, and excellence
• Weekly 1-on-1 training and development
• Direct interaction with the CEO/Founder
• A role where excellence is rewarded and career progression is unlimited

Requirements

• Played or coached college football (required) — deep understanding of recruiting
• Strong communication skills across Slack, Zoom, phone, and written channels
• Extremely organized with elite attention to detail
• Ability to work independently, proactively, and manage large client loads
• Comfortable in a fast‑paced, high‑ownership role
• Ability to manage email/DM recruiting campaigns, analyze data, and improve results
• Consistent, disciplined, and routine‑driven
• Hungry to grow — personally and professionally
• High integrity and extreme ownership mindset
• Sales ability is a plus (written, verbal, and visual communication skills)

Responsibilities

Client Management & Communication

• Manage onboarding for all new clients to ensure setup is completed within 7 days
• Provide ongoing strategic support to families throughout their recruiting journey
• Conduct weekly check‑ins and monitor client progress
• Manage red‑flag clients and elevate issues appropriately
• Maintain organized systems, trackers, and notes at all times

Campaign Management

• Run and optimize email + DM campaigns
• Maintain a minimum of 0.5 responses per active campaign
• Analyze metrics, test messaging, and improve performance continuously

Team Execution

• Attend weekly 1-on-1 and team calls prepared with numbers, wins, and projections
• Submit daily End‑of‑Day report in Slack
• Maintain clear communication with the Director of Customer Success & CEO
• Collect 8+ high‑quality testimonials each month
• Drive 1‑2 closed referrals monthly
• Support client success to generate high NPS scores

Results

• Average response time: <1 hour (during business hours)
• Onboarding completion: <7 days (goal <5 days)
• NPS score: 8.5+ (bonus at 9.0+)
• Daily tracking: EOD Report + all systems updated
• Client load: Manage up to 250 families with excellence

Location

• Fully remote
• Freedom to work from anywhere while maintaining availability and response times

Compensation

Base Salary (Client Load Tiers)

• 0–99 clients: $3,200/month
• 100–149 clients: $4,200/month
• 150–199 clients: $5,200/month
• 200–250 clients: $6,200/month

Performance Bonuses

• Response Time Bonuses: Up to $200/month
• $50 per written
• Referrals: $150 per closed referral

Total Earnings Potential

• $45,000–$120,000+ per year depending on client load + bonuses
• CSMs managing 200–250 clients regularly earn $9,200–$10,200/month

Seniority level

Entry level

Employment type

Full‑time

Industries

Sports and Recreation Instruction