Account Manager- Lighting Maintenance Specialist

Account Manager- Lighting Maintenance Specialist

Regency Supply is seeking a highly motivated Maintenance & Customer Service Specialist to support our clients when lighting or electrical outages occur. In this role, you will work within our ticketing system (HubSpot) to coordinate service requests, connect with technicians, and ensure issues are resolved quickly and accurately. This position is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and brings a positive, proactive energy to the team.

You don't need lighting experience we will train you. What you must have is strong customer service skills, excellent communication, and a "let's get this fixed" attitude.

Key Responsibilities

• Monitor incoming service tickets in HubSpot and promptly initiate outreach to clients and field technicians.
• Coordinate maintenance requests by assigning the correct technician or vendor and ensuring they have accurate product and site information.
• Build working product knowledge over time and leverage it when speaking with technicians or troubleshooting for clients.
• Communicate updates to clients, keeping them informed throughout the entire service process.
• Collaborate with billing to verify service charges and ensure documentation is complete, accurate, and timely.
• Utilize P21, HubSpot, Zoom, and email to manage daily workflow, communication, and ticket status.
• Demonstrate critical thinking when assessing service needs, asking the right questions, and identifying the real root of a problem.
• Maintain detailed, organized notes within the ticketing system.
• Follow issues through to full resolution no loose ends.
• Make proactive phone calls to prevent delays, clarify details, and keep things moving.
• Contribute positively to a drama-free, collaborative team environment.

Qualifications

• Minimum 2 years of customer service experience (service coordination, call center, administrative support, or similar).
• Strong phone presence with the confidence to pick up the phone and solve problems.
• Excellent attention to detail, especially when working with billing and service documentation.
• Strong critical thinking and problem-solving skills.
• Ability to manage multiple tickets at once and prioritize urgent situations.
• Tech-savvy with the ability to learn product knowledge and new software tools quickly.
• Comfortable using platforms such as HubSpot, Zoom, and email; experience with P21 is a plus but not required.
• Positive attitude, team-oriented, and a "figure it out" mindset.
• Reliable, organized, and able to work independently in a remote environment.

Work Environment

This position is a hybrid position, working 3 days of the week in one of our offices; candidates will only be considered who reside in a commutable distance to one of our office locations in Southern California (Chatsworth, Orange County, San Diego).

Regency Supply is a lighting and electrical distributor headquartered in Chatsworth with locations throughout California and the southeast. Regency has a dynamic environment and offers a full range of benefits, including medical, dental, vision, EAP, 401(k), paid holidays, birthday time off, vacation & sick time.

Regency Supply is an Equal Opportunity Employer. Opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, military and veteran status, and any other characteristic protected by applicable law.