Onsite Program Manager, TTS

Job Summary We are currently hiring an Onsite Program Manager for our Total Talent Solutions team. The primary purpose of this position is to work at the client site(s) as the focal point for all talent staffing program operations. The role works to proactively ensure effective execution of client specific account plan, as well as overall daily and consistent account operations management at one or more client locations. The scope of position may vary depending upon the client and the size of the account. Essential Duties Your Day-to-Day Leadership includes Activities such as these: Build and maintain good relationships at all levels of the client's organization and deliver exceptional service by ensuring by managing all client service inquiries, concerns, issues, and ensuring consistent quality. Management of supplier partners, including, but not limited to VMS administration of new requisition requests, track hiring KPIs, review supplier performance and adjustment of strategies as needed. Partner with suppliers to ensure effective execution of recruiting strategies that deliver the applicant flow and hiring results to meet and exceed fill rate and on-time fill rate goals. Serve as primary point of contact for all contingent worker inquiries, concerns, and service issues. Facilitate proactive and positive resolution. Facilitate and conduct new hire orientations, including communicating client performance expectations. Schedule and administer onsite plant tours for potential candidates from all suppliers. Competencies Competencies we value for this role include outstanding customer service, financial management skills,ethical conduct, detail-oriented, excellent written and oral communication skills, strong time management skills, a passion for continuous improvement, intermediate skills in the use of Microsoft Office products (Word, Excel and PowerPoint), proven strong organizational skills, and an ability to effectively prioritize in a multi-task environment. We also desire 3-5 years of similar experience in staffing, customer service, or human resources. Culture The Staffmark Group experience is more than just a job: Opportunity. We are proud to be a part of RGF Staffing, a Recruit Holdings Co., Ltd., company - one of the largest staffing firms in the world. As an active contributor to the company, professional development and career advancement opportunities will be within your grasp! Award-winning teamwork. We have earned industry-leading recognition, such as ClearlyRated's Best of Staffing Client, Best of Staffing Talent, Best of Staffing Employer, and Best Staffing Firms for Women Awards. A commitment to diversity and inclusion. An equitable, inclusive, and diverse work environment are critical to the mission, vision, and values of our company. We strive to foster authentic belonging for all the lives we touch. We are committed to supporting the diversity of each of our employees, and celebrating the inclusion of all types of thought, differences, and voices. We celebrate our differences and capitalize on them to promote creativity and equality, and to help change our world for the better. Every individual who works with us will be treated with respect, without exception. An engaging culture. Do you do your best work when you are challenged, inspired, and having fun? Us too! That is why the tenure of our internal staff is well-above the industry average. Excellent benefits. Our team's health and life balance are important to us, so we offer competitive pay, cutting edge benefits, a generous Paid Time Off plan, and consistent recognition for a job well done. Training and support excellence. Bring your talent and commitment, and we'll provide the tools and resources you need to be successful on the job. Longevity and security - with over 50 years in the business and a national network of over 400 locations, we offer unlimited opportunities with tremendous growth potential. Learn more about us at Required Language Advantage XPO and our parent company, Staffmark Group, LLC, is an Equal Opportunity Employer offering employment without regard for race, color, religious creed, national origin, ancestry, gender, marital status, age, sexual orientation, sex, gender identity, disability, veteran status, or other legally protected categories. #J-18808-Ljbffr Staffmark Group