Client Service Representative (Temporary Full-Time)

Follow established processes and systems to ensure that Customer Care Standards are met or exceeded for every customer contact.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Process customer orders in a courteous, efficient, timely manner with minimal errors.
Properly document customer complaints and concerns immediately and facilitate satisfactory resolution.
Communicate effectively with leaders, including the Customer Service Supervisor & Manager.
Communications include updating them regularly to guarantee customer expectations are met, and any problems or issues are addressed in a timely and professional manner.
Participate in ongoing training and development to improve the knowledge and skills required to better serve our customers.
Provide quality customer service by answering incoming customer calls and entering orders, responding to customer questions/concerns
Communicate with customers through various channels (Phone, email, chat)
Offer support and solutions to customers in accordance with the company's customer service policies
Identify customer questions, complaints, concerns, and respectfully and professionally provide sufficient answers and solutions to all customer queries
Redirect customers to appropriate departments and teams when necessary and follow up with callers on complaint/question status, ensuring resolution
Collaborate with team members and other company departments to ensure overall customer and product satisfaction