Solutions Architect

Location: United States - Remote
Reports To: Director of OnTrak Business
Compensation: $85,000 - $110,000 USD annually

Who We Are 
At UE Systems we believe that every person, regardless of their industry, company size, experience, or budget, should have the tools and support to help their facilities operate more efficiently, reliably, and safely. We do this by providing a portfolio of ultrasound solutions designed to be versatile and simple to use. 

Since 1973, we have helped thousands of customers across the world prevent equipment failures, identify energy losses, and return home safe to their families. We are continuing to grow as we build a more disciplined, globally connected operating system to support our customers and our next stage of growth. 

About the Role 
We are seeking a technically skilled, customer-focused Solutions Architect to support the OnTrak sales and deployment process across an assigned territory.

This role is ideal for an engineer or technical professional who enjoys working directly with customers, translating complex industrial environments into practical condition-monitoring solutions, and bridging the gap between sales and technical delivery.

As the Solutions Architect, you will partner closely with Sales, Product, and Implementation teams to scope, design, and support UE Systems' condition-monitoring solutions, from initial technical discovery through deployment and long-term customer success.

Our People 
They Own Their Day: We do not micro-manage. Our team understands the outcome, makes disciplined decisions, and communicates early when priorities, risks, or constraints change.

They Believe in a Team Approach: No one is expected to be a master of everything. We rely on each other, bring different strengths to the table, and build better systems together.

They Always Look Through a Customer Lens: Every process we build should make it easier to serve the customer accurately, reliably, and on time.

Your Impact 

• Partner with the Sales team as the technical subject-matter expert throughout the sales cycle, supporting discovery, demonstrations, and technical evaluations
• Conduct on-site and remote customer visits to observe rotating equipment, review engineering documentation, and develop a Scope of Work for proposed solutions
• Design and recommend condition-monitoring solutions, spanning hardware, software, and services, tailored to each customer's assets and operational needs
• Develop business cases and proposals that quantify value through avoided downtime, safer inspections, energy savings, and improved reliability
• Support proof-of-concept engagements, technical evaluations, and RFP/RFI responses in collaboration with the sales team
• Document technical summaries, site-visit reports, and customer information accurately and promptly in the CRM
• Provide product training and technical support to customers and internal teams
• Collaborate with Delivery teams as well as Product and Engineering teams to relay customer feedback and support continuous improvement of UE Systems' offerings
• Represent UE Systems at trade shows and industry events, providing technical expertise and supporting lead capture

Your Experience 

• Bachelor's degree in Mechanical, Electrical, or related Engineering field, or equivalent relevant experience
• 3+ years of experience in an industrial, manufacturing, or asset-intensive environment
• Strong mechanical/technical aptitude with rotating equipment and common industrial failure modes
• Experience conducting technical discovery, site visits, or customer-facing consultations
• Excellent written and verbal communication skills
• Ability to travel as needed to support customer site visits (up to approximately 50%)

Nice to Have 

• Experience with condition-monitoring technologies such as vibration analysis, ultrasound, infrared thermography, oil analysis, or motor testing
• Ultrasound Level I/II, Vibration Analyst Category I/II, and/or comparable reliability certification
• Prior experience in a pre-sales, solutions engineering, or field service capacity
• Familiarity with CRM and project management software (Salesforce, HubSpot, or similar)
• OSHA 10-Hour or OSHA 30-Hour certification

Why Join Us? 
We have the typical benefits you would expect like dental, vision, and health insurance, paid time off and retirement contributions but your main interest should be to join a family as we are in the process of radically transforming our business in a way that will redefine our company and our place in the market, making this one of the most exciting times in UE Systems history. There is more opportunity than ever before for our people as we expand our business to become a world-class purpose-driven, digitally-led ultrasound solution provider and we need your help to achieve this.