PT - Roadside Agent - $14.50

You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.## **Job Description******As a Roadside Assistance Agent, you handle inbound calls and route them through an automated call distribution system. The agent will also assist customers with vehicle issues and get them back on the road as quickly and safely as possible. We are in the TRAVEL BUSINESS, so if you are available to work shifts, both A.M. & P.M., weekends, and holidays, we'd love to have you join the team!********Responsibilities:***** ****Provide top-notch customer service and assistance to callers experiencing difficulties with their vehicle***** ****Determine a preliminary course of action based on the information presented by the customer***** ****Provide stellar customer service support to assist callers accurately and effectively,***** ****Think creatively and independently while facilitating problem resolution***** ****Display the highest degree of courtesy, clarity, and professionalism to resolve customer issues and achieve a "one-call" resolution***** ****Troubleshoot and guide customers through vehicle issues to get them back on the road quickly and safely***** ****Convey accurate information about the company, whether in person, by phone, e-mail, fax, or other communication devices***** ****Effectively explain vehicle features to customers and co-workers with a wide range of knowledge***** ****Perform other duties as assigned to support business needs and objectives.********Requirements:***** ****Must be available to work multiple schedules that include weekends & holidays***** ****Experience in an inbound call center and automotive-related business is a solid plus***** ****Excellent verbal and written communication skills***** ****A high degree of comfort using computerized order processing systems***** ****Intermediate typing and data entry skills***** ****Proven ability to use solid reasoning and problem-solving skills***** ****Detail orientation with effective organization and follow-through skills***** ****You need to be flexible, can multitask, and embrace change***** ****Proficiency in Google Suite, including Word & Excel***** ****Self-motivated, excellent organizational skills, and attention to detail***** ****Ability to function in a fast-paced environment under short time constraints********We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.******Europcar Mobility Group**Europcar Mobility Group es un actor global de la movilidad, con 75 años de experiencia en servicios de movilidad y una posición de liderazgo en Europa. «Ayudamos a cambiar la forma en la que te mueves» es la frase que nos define y que nos une.Ofrecemos a particulares y empresas una amplia gama de servicios de alquiler de coches y furgonetas, ya sea por unas horas, unos días, una semana, un mes o más, a demanda o por suscripción, apoyándonos en una flota de más de 250.000 vehículos, equipados con los últimos motores, incluyendo una proporción cada vez mayor de vehículos eléctricos.Nuestras marcas responden a necesidades, casos de uso y expectativas diferenciados: Europcar(R), líder mundial en alquiler de coches y furgonetas o camiones ligeros, con un posicionamiento premium, Goldcar(R), líder en la prestación de servicios de alquiler de coches de bajo coste en Europa, y Fox-Rent-A-Car(R), uno de los principales actores en el mercado de alquiler de coches en EE.UU., con un posicionamiento de enquilibrio en la «relación calidad-precio». La satisfacción de los clientes está en el centro de la ambición del Grupo y de nuestros más de 8.000 empleados, en todas partes donde ofrecemos nuestras soluciones de movilidad y gracias a una sólida red presente en más de 130 países.Más información en: #J-18808-Ljbffr Europcar España