Guest Experience Concierge

Job Title

Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

Do what you love, care for the world, dare to challenge the status quo! BELIMITLESS

Responsibilities

Consistently offers professional, engaging and friendly service in accordance with Forbes Travel Guide standards.

Provides information to all guest inquiries and coordinates all guest requests by creating a meaningful itinerary for special arrangements or services in an efficient, professional and warm manner.

Maintains complete knowledge of all hotel features, services attractions, amenities, locations and hours of operation, all hotel and competitor restaurant food concepts, menu price range, dress code and ambiance, all hotel room types, numbers/names, amenities, local events, attractions, holiday schedules

Assist guests with any plans or arrangements they require

Assist guests regarding hotel facilities in an informative and helpful way

Support Guest Experience department in managing online responses to reviews from all sources

Contributes to the preparation of the Daily Report

Attends regularly scheduled Front of the House staff meetings

Follow department policies, procedures and service standards

Follow all safety policies

Other duties as assigned.

What Is In It For You

Paid time off

Medical, Dental and Vision Insurance, 401K

Complimentary shift meal

Employee benefit card offering discounted rates in Accor worldwide

Learning programs through our Academies and Educational Assistance for further development

Opportunity to develop your talent and grow within your property and across the world!

Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee

Qualifications

Previous hotel experience is an asset

Exceptional customer service skills

Able to effectively communicate English in both written and oral forms

Demonstrate the ability to multi task and handle assignments in a fast paced, high pressure work environment and deadlines

Ability to maintain professionalism in working senior leaders, hourly colleagues and outside contacts

Possess excellent working knowledge of computer software programs to include Microsoft Office (Word, Excel and PowerPoint)

Ability to work cohesively with fellow colleagues as part of a team

Ability to focus attention on guest needs, remaining calm and courteous at all times

Multi-lingual strongly preferred

Our commitment to Diversity & Inclusion: Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V