Manager Retail Store - Class C

Job Description

Job Description

ORGANIZATION:
For more than 60 years, Goodwill Industries of Kansas has been a trusted resource and advocate for people with disabilities and barriers to employment. At Goodwill Industries of Kansas, our mission is to transform lives and communities through the power of education, training and employment. Our vision is to be the leading resource for individuals seeking their fullest potential. We are looking for an Assistant Store Manager to play a key role in furthering our vision and mission in our retail area.

VALUES:

• Sustainability: We commit to practices that support environmental,social,and economic strength.
• Ethics: We upholdhigh standardsof honesty,integrity,and fairness in all business dealings.
• Respect: We treateveryindividual with dignity,care,and sincerity to buildan equitableenvironment.
• Voice: We listen to each other, valuefeedback,and advocate for our communities.
• Inspiration: We motivate,encourageand energize individuals to be their best through leadership and vision.
• Community Engagement: We recognize the strength of collaboration and engage deeply with our stakeholders to transform lives together.
• Excellence: We embrace innovation and strive for outstanding quality to deliver a positive impact to those we serve.

MISSION STATEMENT: To transform lives and communities through the power of education, training and employment.

PURPOSE OF POSITION: To manage and operate a Goodwill Retail store. To fulfill Goodwill’s mission statement.

SUPERVISION RECEIVED: VP of Operations/Sales, District Manager & Store Manager

SUPERVISION EXERCISED: Supervises workers in various personnel groups engaged in operating a retail store

QUALIFICATIONS/EDUCATION:

• High school education, twoyears ofcollegeorthe equivalent.
• Three to five years upper management experience
• Must have full knowledge of bookkeeping and accounting tomaintainsales records and reportsincidental to storeoperations. Must be a person with excellent character referencesand a well-developed sense of responsibility.
• A valid driver’s license and insurability isrequired.
• Must have a telephone andmaintainit in operating order withinthe telephonecompany's maintenance capabilities.
• Must pass/complete background check.

ORGANIZATIONAL RESPONSIBILITIES: Work with individuals who have disabilities and or barriers to employment and participate in the achievement of their goals. Demonstrate a positive role model. Display commitment and involvement towards Goodwill's mission.

JOB PROFICIENCIES: Delegation, Customer Service, Motivating People, Ethics and Trust, Written Communications, Oral Communications, Creditability, Customer Service, Integrity, Job Knowledge, Computer Skills, Math Skills, Leadership, Adaptability, Product Knowledge, Managing People, Planning and Organization Skills, Accuracy, Team Builder, Goal Orientated, Mentor, Performance Coaching, Cash Handling, Inter-Personal Skills, Hiring and Training, Safety and Security.

JOB COMPETENCIES: Serves as Hiring Manager; Completes employee work schedules, evaluations, ADP and handles customer complaints. Oversee store operations including inventory, warehouse and stock rotation. Performs all administrative and clerical details associated with store operation and orders supplies as needed. Provides supervision for all associates, trains employees and follows cash handling procedures.

ESSENTIAL FUNCTIONS:

• Must completeemployees'work schedules. They must complete employee evaluations as needed. They also counsel, hire,terminate, and train employees.
• Responsible formaintainingADP.
• Maintains store premises and grounds in a clean, neat condition. Reportsneedrepairs andrecommendreplacementsas necessary. Assures that the appearance of the store and premisesis creditable at all times. Holds fire drills, tornado drills, and instructs workers in fire prevention and safety practices.
• Supervises the sales force and processing areas where applicable.Sellmerchandise as timepermits. Attendsto andsatisfycustomers ’needs. Handles customer complaints in a fair and impartial manner,coordinatingas necessary. Promotesspecial events. Keeps new merchandise area stocked, inventoried, and marked.
• Checks condition and placement of stock in a clean, neat, and orderly condition. Rotates stock and marks down pricesin accordance withstore procedure. Suggests andmaintainsdisplays and prepares and places signs in sales areas and windows.
• Trains and supervises store personnel in sales techniques. Holds monthly sales meetings and assemblies for training, morale purposes, and for relation information about the organization and the overall Goodwill program. Minutes from meeting to go to District Manager and Vice President of Operations.
• Performs administrative and clerical details of store operation, suchas;preparing stock requests, ordering forms,bagsand other supplies, receiving, and disposing of mail, handling cash as directed by current procedures, etc.
• Safeguards the premises and material under his or her care at all times.Seeksto reduce the possibility of pilferage or burglary. Constantly watches for fire hazards and unsafe conditions.
• Maintain records of store operations asrequired. Reviews and analyzes sales todetermineeffectiveness of methods used and adequacy of prices. Make recommendations to District Manager and Vice President of Operations/Sales.
• Must be able to count allmonies ofdeposits for store operations.
• Mustbe able tomake bankdeposits withyour owntransportation daily.

DUTIES AND RESPONSIBILITIES:

• Must be able to work Saturday and Sunday.
• Greetscustomers.
• When working with monies, safe and monies must be locked up at all times.
• Adhere to all ethical standards and confidentiality of records.
• Adhere to all safety policies andreportsviolations.
• Support missionstatementand activities of other departments.
• Must be able tolift upto 50 lbs.
• RepresentsGoodwill in the area served, striving to enhance the Goodwill image through individual and group participation. May supervise solicitors and pick-up orders, including routing as authorized.
• Responsible for safety and well-being for all employees and clients.
• Mustwork at least two nights per week.
• Support the accessibility of our services and facilities free of architectural, attitudinal, environmental, financial, communication, transportation,employmentand other barriers to person with disabilities and barriers to employment.
• Must approve all hours worked and enter vacation, sick leave etc.in a timely mannerfor the employees at my location.
• Other duties as assigned.

Relations with Store Personnel:

Follows program plan in work assignments. Trains them in overall store operation. Represents management to them. Advises and counsels them as required. Is fair and impartial in his/her relations with them.

Relations with Store Customers:

Is uniformly courteous to them. Listens to any complaints and attempts to adjust within policy to the satisfaction of the customer when merchandise is defective. Uses good judgment and does not hesitate to take responsibility. Stresses courtesy and enthusiasm to the public by all store workers.

Relations with District Manager and Vice President of Operations:

Keeps him/her informed of significant events. Recommends changes in policies and procedures based on store operations. Is particularly sensitive to management requests and adheres to deadlines and due dates.

NOTE: Must have a telephone and maintain it in operating order within the telephone company's maintenance capabilities. Must pass/complete background check. Must be a licensed driver-must be insurable. Must be bondable.

STANDARDS FOR MEASURING PERFORMANCE/QUALITY STANDARDS:

• Attendance and punctuality.
• The cleanliness, neatness, and orderliness of his/hers store premises.
• Quality and quantity of work performed.
• Attitude and overall effectiveness of working relations with all stakeholders.
• Themanner in whichduties and responsibilities, essential functions and job competencies are performed.
• Supports and values diversity.
• The effectiveness of his/her relations with the public and themanner in whichhe/she handles complaintsbycustomers.
• The effectiveness of his/her merchandising methods and displays.

• The extent of his/her participation in community activities in the area served by his/her store.
• Themanner in whichhe/she meets or exceeds sales goals and the extent to which he/she adheres to his/her budget program.
• Themanner in whichhe/she manages the receipt, transfer, and shipment of material-to include coordination and cooperation.
• Themanner in whichhe/she reflects thehigh standardsof morals and integrity expected of all Goodwill staff personnel.
• His/her effectiveness in meeting deadlines and his/her response tospecial requirementsand the expressed desire of management.
• The extent to which the store meets or exceeds accreditation standards as approved or endorsed by Goodwill Industries of America.
• Themanner in whichduties and responsibilities, essential functions and job competencies are performed.
• Must meet store evaluation standards every day as set forth by Goodwill Industries.

PHYSICAL STRENGTH:

• Lift -- push/pull while standing - up to 50 pounds on a daily basis.Sometimesover 100 pounds.
• Carry -- push/pull while moving - up to 50 pounds on a daily basis.Sometimesup to 100 pounds.

BENEFITS:

• Medical and Prescription Plan -available first of month following employment
• PaytientMedical Assistance Plan -available first of month following employment
• Dental Plan with Ortho Option -available first of month following employment
• Vision Care Plan -available first of month following employment
• Flexible Spending Accounts -available first of month following employment

• Group Life and AD&D -available first of month following employment
• 401(k) Plan -available first of month following 90-days employment
• Paid Time Off (PTO) and Sick Leave -accrual begins first day of employment
• Paid Volunteer Time Off -8 hours per year
• Paid Holidays
• Accident and Critical Illness
• Employee Assistance Program
• Employee Referral Bonus
• Tuition Reimbursement Program
• 20% Discount at Goodwill Industries of Kansas Stores

JOB LOCATION:
2020 E 1st Street Pratt, KS 67124