Director, Global Business Management, GCM

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DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at

Location: USA - VIRTUAL - US California 

Division: Group 
Job Posting Title: Director, Global Business Management, GCM - 108861 
Time Type: Full Time

This position may be based at a DSV operation or at a virtual location in the West Region of the US.  

We need a collaborative and strategic contract logistics leader to oversee performance, growth, and development of a prominent high tech account.  You ideally will have leadership experience in operations and commercial roles.  You will be an expert on all elements of CRM. Proven track record of growing business and positive financial performance over time.   

Purpose of the role

•Ensure growth and business retention

•Ensure and increase profitability

•Defend share of wallet in CL

•Building a trustful relationship with Customer WW Procurement Global

•Commercial Face to Customer

•Main contact for GCM Sr Leadership

Key Responsibilities

Strategic

•Spearheads the conceptualization and negotiation of new Global Commercial Framework

•Develops innovative strategies to improve profitability and reduce commercial risk

•Owns of rate card roadmap incl. commercial strategy and negotiation of renewals and re-pricings

•Responsible for commercialization of Global Strategic Programs such as DC Optimization (MOST), DC Data Foundation,  DC Automation and others

•Accountable for the development, preparation and negotiation of CL pricing, tenders and RFP responses in co-operation with regional business management leads, P&L owners, SD and GAD

•Driver of innovation for all commercial aspects, business reporting, proposals, etc.

•Key contributor to Strategic Account Plan and execution of account strategy

•Directs the regional business management leads and serves as escalation point

•Serves as lead negotiator for contractual negotiations in compliance with contractual framework

Customer relationships

•Primary customer interface to Customer’s WW Head of DC Procurement

•Primary interface to Customer’s Procurement in AMR region & secondary in APAC and EMEIA regions)

Team & DSV

•Leads the Business Management team within the Customer GCM account (2-3 FTE)

•Secures alignment and agreement with CL P&L owners for all CL proposals

•Partners with the GCM Head, GAD, Account Exec and Account Sponsor to ensure alignment with wider company customer strategy

P/L & KPIs

P/L

•Responsible for account P/L

•Retaining and improving revenue and profitability in collaboration with Country P/L owners, GCM Head and GAD

KPIs

•Annual sustain / growth of revenue

•Annual growth of EBIT (total and %)

•Defend Share of wallet

•Plan for loss-making sites

SKILLS & ABILITIES 

Education & Experience:  

• A bachelor's degree in Engineering, Business or Logistics or equivalent fields is required

• A minimum of 10 years logistics operations management experience AND/OR commerical/business development experience with "big box", e-commerce or specialty retailers or 3PL company

Computer Skills: 

• Strong proficiency in MS Office applications is needed.

• Working knowledge of industry WMS

Certificates & Licenses:   None 

Language Skills

• English (reading, writing, and verbal)

Mathematical Skills

• Intermediate mathematical, accounting, and financial skills

Other Skills

• Excellent verbal, written and visual/presentation communication skills.

• Must be adept at navigating within a matrixed organizational structure.

• Results-oriented and able to work and meet timelines.

• Ability to work well under pressure and multi-task. 

• Demonstrated ability to work in a complex matrix environment across multiple levels within the organization.  

• Ability to motivate and inspire others to achieve.

• Ability to question and challenge existing ways of thinking.

• Experience in a “client-centric" environment with accountability for both operations metrics and client relations. 

• Must excel at and enjoy teaming with members of the operations team and client representatives to trouble-shoot and solve existing problems.

• Direct experience preparing budgets and actively participating in financial reviews with a solid understanding of standard and actual cost variances

• Has led high-performing teams. Can recruit, develop and motivate superior talent

• Possess the ability to motivate and  maintain effective working relationships with staff and partners.

• Ability to rely on experience and judgment to plan and  accomplish goals. 

• Successfully work to reach company goals in an environment in which a wide degree of creativity and latitude is  required

• Integration experience with the supply chain industry is helpful

PREFERRED QUALIFICATIONS 

Education and/or Experience

• Master’s degree preferred.

• Third-party logistics experience is preferred but not required.

Certificates, Licenses, Registrations or Professional Designations

• Involvement in relevant professional organizations is desirable

PHYSICAL DEMANDS Frequently – Sitting / Bending / Walking and Standing Ability to Lift/Carry and Push/Pull • 21-50 pounds o Reach above shoulder, reach outward, squat, or kneel. Other Physical Requirements: While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision.  Must be able to travel FREQUENTLY  by plane and automobile. 

DSV internal WORK ENVIRONMENT While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

For this position, the expected base pay range is $145,000 - $160,000 USD annually. Actual compensation will be determined based on job-related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy.

DSV offers a comprehensive benefits program designed to support the health and well-being of employees and their families. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short- and long-term disability coverage.

Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits. Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%.

To support work-life balance, DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at  View email address on jobs.dsv.com . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook .