Program Operations Manager

Our client is a FinTech firm in Manhattan, and they are looking for a structured, results-driven manager to oversee operations for its Learning & Development group. The role blends team leadership with process improvement and supports both the broader training function and a dedicated initiative focused on AI education across the firm. Hybrid: 3 days on site. Responsibilities Supervise and mentor a group of training coordinators, assigning work, setting priorities, giving regular feedback, and supporting their career growth Act as the operational point person for the firm's AI education program, managing the full lifecycle of its offerings, coordinating event logistics, and making sure stakeholders have what they need Work with teammates to rethink current workflows, pinpoint tasks that are repetitive or labor-intensive, and rebuild them to be faster, more scalable, and supported by automation and AI tools Lead hands-on integration of AI tools into everyday team processes, turning new technology into measurable improvements in speed and output quality Manage large initiatives involving many stakeholders, flagging potential obstacles early, tracking dependencies, and keeping senior leaders informed throughout Requirements 6+ years in program management, project management, operations, or a similar area, with proven success improving processes in demanding, high-volume settings Background in training or learning programs a plus Strong working knowledge of AI tools and concepts, real enthusiasm for new developments in the space, and experience coaching others to use AI effectively Prior people management experience and the ability to build a supportive, high-performing team Outstanding organization and planning skills, with a knack for taking complex projects from concept through completion Polished written and verbal communication, plus the presence to build strong relationships with senior leadership The annual base salary range is $130,000 to $185,000, commensurate with experience. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things. Details about eligibility for bonus compensation (if applicable) will be finalized at the time of offer. #J-18808-Ljbffr