Clerical Assistant 2

Clerical Assistant 2

As a Clerical Assistant 2 with the Department of Military and Veterans Affairs, you will support important services that benefit veterans and their families. The work is steady, organized, and essential to keeping admissions and office functions running smoothly. You will be part of a team that values reliability and careful attention to detail. This role helps you build strong administrative experience while contributing to a meaningful mission.

This role supports admissions, office operations, and customer service for the Bureau of Veterans Homes. It focuses on accurate processing, clear communication, and dependable administrative support.

As a Clerical Assistant 2, you will perform the following duties:

• Admissions Processing: Review admission applications, verify eligibility, confirm documentation, and complete background checks
• Data Support: Extract and format admissions information from AIM and other systems to assist with projects and reporting
• Office Coordination: Handle scheduling, meeting minutes, mail distribution, supply ordering, filing, and travel arrangements
• Customer Assistance: Respond to callers and visitors by providing updates, directing inquiries, and supporting general information needs
• Record Management: Scan and upload documents, maintain denial files, and prepare packets and letters for leadership review

Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week.
• Work hours are 8:00 am to 4:00 pm, Monday-Friday, with a 30-minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $36,831.00 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Qualifications

Minimum Experience and Training Requirements:

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Graduation from high school; or
• An equivalent combination of experience and training.

Additional Requirements:

• Must pass a favorable National Crime Information Center (NCIC) screening for admittance to Fort Indiantown Gap. Must maintain an Automated Installation Entry (AIE) card once it is issued.

• You must be able to perform essential job functions.

Preferred Qualifications (not required):

• Be willing and able to work in Lebanon County, PA
• Completion of a high school business curriculum
• Experience in office work, such as typing, data entry, filing, and proofreading
• Experience providing administrative support
• Experience working in a long-term care or large healthcare facility
• Experience analyzing information and developing reports that assist in management of the organization
• Experience working with Microsoft Excel to generate metrics, manage and format data, etc.

Legal Requirements:

• You must pass a background investigation.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans.

Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.