ServiceNow Developer

Take2 Consulting is seeking an experienced ServiceNow Developer to support a mission-critical IT Service Management (ITSM) modernization initiative for the Air Force District of Washington (AFDW) and the Department of the Air Force (DAF).

This opportunity focuses on modernizing enterprise IT operations, streamlining asset management, and delivering ServiceNow solutions that support Air Force mission readiness. The ideal candidate brings hands-on expertise in Software Asset Management (SAM), Hardware Asset Management (HAM), IT Asset Management (ITAM), and platform integrations.

Key Responsibilities

ServiceNow ITAM & SAM Development

• Design, configure, and maintain ServiceNow SAM Pro, SaaS Management, and HAM Pro integrations.
• Develop entitlement models, license metrics, normalization rules, and automated reconciliation processes.
• Automate software requests, allocation, reclamation, renewals, and retirement using Flow Designer, IntegrationHub, and scoped applications.

Platform Development & Customization

• Design, develop, test, and deploy scalable ServiceNow applications and customized workflows.
• Develop Script Includes, Business Rules, Client Scripts, UI Actions, UI Policies, and Service Portal widgets.
• Use JavaScript, Glide APIs, HTML, and XML; optimize CMDB relationships, data models, and asset tables.

Integrations & Reporting

• Build REST/SOAP API integrations with enterprise systems, discovery tools, vendor portals, and procurement platforms.
• Configure imports, transform maps, and scheduled jobs for reliable data synchronization.
• Develop SAM dashboards, compliance reporting, executive views, and automated audit reports.

Platform Maintenance & Modernization

• Prepare technical specifications and promote applications across development, test, and production.
• Perform unit testing, defect resolution, upgrades, patching, and Automated Test Framework (ATF) validation.
• Evaluate Now Assist and AI-powered automation to improve asset operations and self-service.

Collaboration & Documentation

• Translate requirements with IT Asset Managers, Procurement, architects, and ITIL process owners.
• Create technical documentation, runbooks, and knowledge articles; mentor teammates and support knowledge transfer.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Systems, IT, Engineering, or related field with 8+ years of relevant experience, or a Master’s degree with 6+ years; additional experience may substitute for a degree.
• At least 4 years of hands-on ServiceNow development using JavaScript, Glide APIs, HTML, and XML.
• Strong experience with Flow Designer, IntegrationHub, API integrations, and custom application development.
• Expertise in ServiceNow ITAM, including SAM Pro, HAM Pro, and software licensing.
• Experience with ITOM, CMDB, Discovery, and Service Mapping.
• Experience with large-scale enterprise implementations and ServiceNow platform governance.
• Strong troubleshooting, communication, documentation, and problem-solving skills.
• Active DoD Secret clearance and ability to work onsite in Camp Springs, MD.

Required Certifications

At least one of: ServiceNow Certified System Administrator (CSA) or ServiceNow Certified Application Developer (CAD).

Preferred Qualifications

• Master’s degree in IT, Computer Science, or related field.
• ServiceNow CAD (for candidates meeting the required certification through CSA); Certified Implementation Specialist (CIS) – ITSM.
• ITIL v4 Foundation certification; BMC Helix or BMC Remedy experience.
• Familiarity with Now Assist, AI agents, and intelligent automation.
• Prior DoD, Air Force, or federal IT modernization experience.