Customer Service Representative - Temporary/Seasonal

Customer Service Representative - Temporary/Seasonal

Looking for a great opportunity to learn about County departments as well as help the community with their questions? Consider applying for the Customer Service Representative - Temporary/Seasonal position at the STAR Contact Center!

As the Customer Service Representative - Temporary/Seasonal, you will be the first impression to the citizens of Maricopa County. It will be your knowledge that guides our voters to the answers they need. This is a fantastic entry-level opportunity to learn more about local government operations while making a meaningful impact on your community!

WE ARE READY TO INTERVIEW YOU!

Maricopa County's STAR Contact Center is hosting an in-person hiring event! Join us on August 11th, 12th, & 13th from 9:00 AM – 1:00 PM, at the Maricopa County Santa Fe Depot Building, 501 W Jackson St, Phoenix, AZ 85003. We encourage you to apply first online, but walk-ins are welcome! After applying, be sure to bring your resume to the event for an on-the-spot interview!

About the Maricopa County STAR Contact Center

The mission of the STAR Contact Center is to provide knowledgeable, courteous, and efficient information to all incoming telephone questions to the Recorder, Elections, Assessor, and Treasurer offices and to assist callers who call the County Switchboard. With access to these multiple offices and their data, the Contact Center Representatives can answer nearly every question in a single call. Bilingual agents are also available.

About the Maricopa County Election's Office

The Elections Office is committed to providing voters with accurate information about elections administration in the country's second-largest voting jurisdiction. Elections are complex and are governed by many state and federal laws and procedures. Learn more about how Maricopa County administers elections, and we are seeking the best and the brightest to join our team!

Proud to Offer

• Work with a greater purpose
• Set hours of 8:00 AM -5:00 PM with a one-hour lunch
• Convenient downtown location accessible by public transportation, with many trendy eateries and entertainment venues nearby
• Opportunities for growth and development within Maricopa County

We Require

• 6-months of customer service experience and/or clerical experience
• High School diploma or GED
• Post-secondary education may substitute for the required experience on a year-for-year basis.

We Also Value

• Previous call center experience
• Bilingual in Spanish and English

Job Contributions

• Receive calls that require skilled communication and accurate information based on policies, guidelines, and directives of each agency represented
• Act as a communication facilitator between the public and the contact center management
• Communicate and process information to the Lead or Supervisor when necessary
• Answer incoming phone calls; may have to take and relay messages
• Provide factual information to the public and/or other County employees
• Maintain logs and other forms of information data entry
• Complete and review routine forms and memos, ensuring accuracy and completeness

Working Conditions

• This position is in an office setting and is not substantially exposed to adverse environmental conditions
• Requires the ability to sit or stand for an extended period and the ability to view a computer screen for an extended period
• Exerting up to 10 lbs. occasionally or negligible weights
• Telework is not available for this position

Selection Procedure

• Consideration will only be given to candidates who submit online applications
• Candidates will be contacted primarily through email and their Workday online application profile
• Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Maricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact View email address on click.appcast.io to initiate the interactive process.

JR24500