Training and Development Specialist

IT Training & Development SpecialistMust be local to Metro AtlantaThe following compliance item is REQUIRED at the time of resume submission.**Tax Clearance Letter** (Pls review compliance tab for instruction)Under general supervision, the ITS Trainer will work with end users and other personnel to coordinate testing and training for trainers on design and development of system initiatives, in support of our efforts to continually upgrade the skills and capabilities of end users and the Department of Revenue (DOR).Must be able to train on software applications or large-scale systems while also identifying areas of risk or for improvement on business processes. The incumbent must be able to build relationships with business resources across all divisions within the Dept. Must be able to facilitate meetings and work as a liaison between the business users and IT personnel on system changes. The incumbent must also be able to produce training or instructional videos and other training documents on system changes and upgrades.Specific duties include (but are not limited to):Facilitate meetingsAdministers training for end users and other trainersConsults with vendors or technical staff to validate functionality and workflow for preparation of instructional or training documentation for communications to end usersIdentify training needs based on new system functionalities and/or changes in workflow or business processesProduce instructional or training videos and documents for use in support of trainingProvides services such as scheduling of training, maintaining records, setting up/checking equipmentDevelop change management plans for transition to new or upgraded systemsDocuments business processes and create instructional documents for users of new or upgraded systemsTrack and report on system changesEntry Qualifications:High School Diploma or GED AND 3 years of experience providing educational, training or instructional services in functional area. (IT/IS, End User Support etc.)Essential Qualifications:Customer Service: Demonstrated ability to appropriately address internal & external customer issues while respecting business needs and in relations to maintenance of systemsAccountabilityResults Orientation: Demonstrated ability to meet deadlines and manage team to achieve performance goalsJudgment and Decision Making: Demonstrated ability to weigh the needs of the taxpayers and the department to decide the best course of action for all parties, under general supervisionTeamwork and Cooperation: Demonstrated ability to promote the team atmosphere, be inclusive of all team members, and work well with co-workers & leadershipExperience working with cross-functional teams in managing various initiatives, and bridging the gap between the business operations and technology teamsExperience training on software applications or large-scale system implementationsDemonstrated proficiency in MS Office - Word, Excel, PowerPoint, LMS365 and Visio.Experience using SharePoint or similar software for sharing documentationExperience testing and coordinating testing of new installations and system upgradesExperience producing training or instructional videos and documentsPriority Consideration:Technical Writer certification