Front Desk Supervisor

Front Desk Supervisor

The Front Desk Supervisor oversees front desk operations, exceeding guest expectations by providing efficient service while maintaining a standard of professional excellence for front office staff. You will report to the Front Office Manager/Hotel Shift Manager.

Start Rate: $19.50/hour | Full-Time | 3rd shift

Primary Tasks:

• Monitor the check-in/check-out process; anticipate important situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
• Review reservation, checking for special requests, or any follow-up required.
• Maintain all direct bill accounts, vouchering of all bills, and completion of any required paperwork while backing up front desk.
• Respond to guest comments, complaints, and concerns.
• Review the daily business levels, anticipate important situations and plan solutions to best expedite these situations.
• Monitor the staffs' interaction with guests, ensuring prompt and service; resolve discrepancies with respective personnel.
• Ensure staff reports to work as scheduled and document tardy and absent employees.
• Complete requisitions to replenish shortages or additional items needed for the anticipated business.
• Review requests for late check-outs, approve according to occupancy and communicate information to housekeeping.
• Perform other duties as assigned.

Requirements:

Computer Software Skills

Prioritize and organize.

One (1) year prior hotel front desk experience.

Skills:

• Assessment
• Computer Skills
• Customer Service Delivery
• Customer System Operation
• Masters Service Conversations
• Navigates Customer Challenges
• Office Systems
• Performance Improvement
• Policy & Procedures
• Review & Reporting
• Strategic Planning & Analysis
• Verbal Communication