Medical Assistant - General Medicine

Employment Duration: 3 months (w/ potential for extension)

Under the supervision of the Unit Manager and the Administrative Nurse, and guided by the policies and procedures of Ambulatory Services, the Medical Assistant assists in the delivery of care to patients at the Department of General Medicine at all locations. Responsibilities include a variety of personal care and nursing procedures, including vital signs, health maintenance review, and EKGs. The Medical Assistant performs assigned patient care and laboratory procedures in support of primary care services and adheres to the Medical Center's Telephone and House Standards.

Key Responsibilities:

• Perform routine clinical functions, including:
  • Vital signs
  • Pain screening
  • Height and weight measurement
  • Documentation of chief complaint
• Perform health maintenance screenings according to practice guidelines.
• Assist with medication reconciliation by helping patients update medication lists.
• Document interpreter use and coordinate interpreter services for appointments.
• Prepare patients for examinations and procedures.
• Assist with complex medical procedures after completing required competencies.
• Serve as a chaperone for medical providers as needed.
• Cover APeX in-baskets and phone messages during team member absences.
• Transport patients as directed.
• Monitor patient flow throughout the clinic.
• Obtain specimens and perform simple point-of-care testing, including quality assurance/quality control on CLIA-waived tests.
• Maintain required logs, including temperature and disaster cabinet logs.
• Perform EKGs and transmit reports as required.
• Assist providers with patient communications.
• Complete referrals as ordered by providers.
• Obtain medication authorizations from insurers.
• Perform clinical activities accurately and in a timely manner.
• Follow Medical Center and Ambulatory Services policies related to infection control, safety, and clinical and administrative practice.
• Complete annual competency testing.
• Ensure medication cabinets remain locked.
• Participate in the One Touch Team (OTT), answering and managing incoming patient calls for clinical advice and following established call management workflows.
• Demonstrate professional, courteous communication with patients, families, providers, and colleagues.
• Communicate patient concerns and observations with the care team.
• Use APeX, MyChart, email, and other required systems for patient care.
• Assist patients with concerns using conflict management skills.
• Coordinate care and help resolve patient care issues.
• Maintain a professional appearance and demeanor.
• Demonstrate competency using Cisco phone systems and automatic call distribution processes.
• Maintain clean, organized, and well-stocked exam rooms, laboratories, and nursing stations.
• Order and maintain supplies and perform maintenance of laboratory equipment.
• Follow infection control, cleaning, disinfecting, and sterilization procedures.
• Participate in quality improvement and customer service initiatives.
• May perform APeX functions including:
  • Opening and closing order-only encounters
  • Searching and modifying orders
  • Pending orders for provider signature
  • Creating referrals
  • Managing CRM and telephone encounters
  • Sending MyChart communications
  • Creating SmartPhrase templates
  • Updating appointment status
• Perform other patient care duties as required.
• Travel to UCSF Medical Center locations as needed.

N/A

Required Qualifications

• Six months of experience as a Medical Assistant.
• Demonstrated computer proficiency, including Microsoft Word and Excel.
• Current American Heart Association CPR Certification.

Preferred Qualifications

• Certification from an approved Medical Assistant program or an equivalent combination of training and experience.
• Conversational fluency in Cantonese with the ability to communicate medical concepts to patients in Cantonese.
• Familiarity with Epic.

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here.

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Salary Information

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

To learn more about the benefits of working at UCSF, including total compensation, please visit:

Required Qualifications

• Six months of experience as a Medical Assistant.
• Demonstrated computer proficiency, including Microsoft Word and Excel.
• Current American Heart Association CPR Certification.

Preferred Qualifications

• Certification from an approved Medical Assistant program or an equivalent combination of training and experience.
• Conversational fluency in Cantonese with the ability to communicate medical concepts to patients in Cantonese.
• Familiarity with Epic.