Front Desk Manager / Guest Experience Coordinator

Job Description Job Description About Us
We are a growing spa built around delivering a calm, high-quality client experience
Unlike high-volume chains, we focus on smooth scheduling, strong guest experience, and sustainable team culture, so both clients and staff feel supported every day.
Why People Leave Chain Spas to Join Us
Team members coming from chain massage establishments often tell us they are looking for what we are offering:
More realistic scheduling flow
Supportive, team-first environment
Clear bonus structure tied to performance
A calm organized front desk experience
What You’ll Do
You are the first impression and operational heartbeat of the spa.
Sell memberships (Strong experience in sales is required.)
Open availability
Greet and check in/out clients with a warm, professional presence
Manage appointment scheduling and daily booking flow
Handle phone calls, messages, and client inquiries
Coordinate closely with therapists to maintain smooth transitions
Process payments and manage client accounts
Maintain an organized, welcoming front desk environment
Support client rebooking and retention
Compensation & Benefits
Up to $22/hr (depending on experience)
Sales Commission
Performance bonuses
Paid training
Growth opportunities
Requirements
Strong customer service or hospitality experience
Comfortable with scheduling software systems
Excellent phone and communication skills
Ability to multitask in a fast-paced environment
Professional, calm, and solution-oriented attitude
Apply Today
We are hiring immediately and looking for someone who can grow with us long-term!