Store Manager - Full Time

Are you a driven leader looking for a new opportunity? Urban Self Storage is seeking a talented Store Manager to join our team.

This is a full-time position with a Tuesday through Saturday schedule, averaging approximately 40 hours per week.

Responsibilities

• Manage day-to-day operations of a self-storage facility
• Ensure the property is clean, safe, and well-maintained, including tasks such as sweeping, dusting, mopping, trash pickup, changing light bulbs, pulling weeds, and ensuring all aspects of the facility are in working order
• Organize and delegate tasks to team members
• Coordinate with vendors to complete repairs and improvements in a timely manner
• Build relationships within local apartment communities and businesses to support referral partnerships
• Handle customer accounts, including delinquency actions, overlock placement, lock cutting/drilling for delinquent units in accordance with company procedures, and lock removal at customer request
• Tour storage spaces and assist customers throughout the rental process
• Maintain timely email and phone correspondence
• Manage daily deposits, cash counts, and petty cash
• Identify operational areas for improvement and propose effective solutions
• Collaborate positively with team members and leadership
• Deliver exceptional customer service during every customer interaction
• Manage assigned KPIs to meet budget, occupancy, and rental goals
• Work closely with leadership to improve overall operations and accomplish company objectives
• Conduct regular property walks and security checks throughout the facility

Qualifications & Skills

• Positive energy with a customer-focused attitude
• Strong attention to detail and problem-solving skills
• Excellent communication and teamwork abilities
• Ability to work weekends and occasional holidays as business needs require
• Proficiency with computers, mobile applications, and standard office software including Microsoft Office, Outlook, Gmail, Google Sheets, internet search engines, and mobile app platforms
• Ability to learn and navigate property management software and other computer-based systems
• Strong data entry skills with the ability to accurately input, review, and manage customer account information
• Ability to regularly use desktop computers, laptops, tablets, phones, and other office technology equipment
• Ability to read computer screens, review digital records, and perform typing tasks for extended periods
• Possession of a valid driver's license and reliable personal transportation
• Prior management or leadership experience preferred
• Strong listening skills and ability to follow direction
• Ability to complete assigned action items and achieve performance goals
• Applicants must be authorized to work in the United States at the time of hire.

Essential Job Functions & Physical Requirements

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position, consistent with applicable law.

• Ability to lift, carry, push, and/or move up to 50 pounds
• Ability to stand and walk for extended periods throughout the workday
• Ability to regularly walk the property to conduct inspections, security checks, and assist customers
• Ability to bend, kneel, climb ladders, and perform general facility and maintenance-related tasks
• Ability to work indoors and outdoors in varying weather conditions
• Ability to operate computers, tablets, phones, and standard office equipment for extended periods
• Ability to read computer screens, review digital records, and complete data entry and typing tasks accurately
• Ability to learn and utilize property management software, communication platforms, and other business systems necessary for daily operations

Compensation

• $19.75 - $21.00 per hour
• Eligible for monthly commission and bonus opportunities based on performance and company programs.

Benefits

• Industry-leading medical, dental, and vision insurance
• $1,000 employer-provided HRA
• Paid sick leave and vacation
• Independent work environment
• Mileage reimbursement
• Education and training programs
• Opportunities for growth and career development
• $25,000 employer-paid life insurance policy
• Employer-provided branded apparel
• Supportive work environment
• Employer-provided storage space

Equal Employment Opportunity & Additional Employment Information

Urban Self Storage is an Equal Opportunity Employer and maintains a workplace free from unlawful discrimination and harassment. We are committed to creating an inclusive workplace and providing reasonable accommodations to qualified individuals with disabilities consistent with applicable law.

Employment with Urban Self Storage is at-will. This means either the employee or the company may terminate employment at any time, with or without cause or notice, subject to applicable law.

Employment may be contingent upon successful completion of a background check and/or drug screening, where permitted by law. Applicants must be authorized to work in the United States at the time of hire.

Compensation, bonus opportunities, and benefits are subject to applicable plans, policies, and eligibility requirements.

If you are ready to excel in a rewarding management role with exceptional benefits and growth opportunities, apply now to become the Store Manager at Urban Self Storage!