Print & Scan Support Specialist

Onsite Print And Scan Support Specialist

SumnerOne Print Shop | St. Louis, MO | Full-Time

About The Role

We're hiring an Onsite Print and Scan Support Specialist to join the Print Shop team at SumnerOne. You'll be the engine behind high-volume document scanning and printing operations. In this role, you'll scan small and large format documents to digital cloud format, maintain our scanning equipment, track production metrics, and ensure every job meets our quality standards before it ships.

This is a production-focused role where accuracy, attention to detail, and consistent output matter. You'll work in a fast-paced environment, collaborate with service technicians and management, and take ownership of daily production goals.

What You'll Do

Core Responsibilities:

• Scan small and large format documents to cloud format while ensuring files are tracked and returned to their original status
• Maintain daily scanning logs and meter readings to ensure accurate production counts and reporting to management
• Perform quality checks on all scanned documents before processing
• Maintain and troubleshoot scanning equipment to ensure optimal performance and report service issues to technicians
• Use business software applications for documentation, reporting, and daily communication with management
• Support high-volume printing operations and wide-format printing production as needed
• Communicate proactively with service team and management about equipment issues, bottlenecks, and production concerns
• Maintain confidentiality of customer documents and sensitive information

Physical Requirements:

• Perform tasks involving standing, walking, bending, reaching, stretching, and climbing
• Lift or move items weighing up to 50 lbs. as part of daily operations
• Perform extended periods of standing, repetitive motions, and detail-oriented work

Who We're Looking For

You're detail-oriented, organized, and thrive in a high-volume environment. You take pride in quality output and aren't afraid to flag problems before they become bigger ones. You're comfortable with technology, reliable, and ready to be part of a team that supports daily production goals.

Core Requirements:

• Proficiency in standard business software applications, including Microsoft Office Suite (Word, Excel, Outlook)
• Strong attention to detail with ability to manage multiple tasks efficiently in a fast-paced environment
• Experience with high-volume production printing or scanning (or willingness to learn quickly)
• Physical ability to perform tasks requiring extended periods of standing, movement, and lifting up to 50 lbs.
• Effective communication and customer service skills, especially regarding confidentiality
• Reliable, dependable, and organized

Nice-to-Have:

• Experience with document management or cloud-based file systems
• Familiarity with wide-format printing or large document production
• Experience working in a print shop, production facility, or similar environment
• Proactive troubleshooting mindset; you notice what's not working and report it early

Why Sumnerone

• Work-Life Balance: As a family-owned company, we promote a family-first working environment
• Work Hard, Play Hard: Benefits start day one. Paid vacation, paid holidays, and paid sick time
• Secure Your Financial Future: 401(k) plan and profit-sharing opportunities
• Growth Opportunity: As one of the largest independent office technology dealers in the nation, we invest in our people and their advancement

SumnerOne is one of the premier office technology dealers in the Midwest, with a family of companies dedicated to exceeding customer expectations in print, IT, and document technology. Headquartered in St. Louis, Missouri, we've grown to become one of the largest independent dealers in the nation by hiring the best people and supporting clients at the highest level.