Automotive Internet Sales Representative

DARCARS Automotive Group is now hiring for an Internet Representative to join our team! As an Internet Representative, your job is vital in managing our digital business prospects. Your job is to nurture our inbound prospects by guiding them through a simple needs analysis exercise using the DARCARS Approach to Sales. This involves providing dealership and product information, answering their questions, and linking them with a responsive in-store sales manager who will further navigate their path to purchase. Pull inquiries from our Customer Relationship Management system (CRM) Respond to inquiries via phone, text, chat, or email based on potential customer's expressed preference Serve as the first-level expert on our products and services, the purchase process, and the DARCARS brand Convert inquiries to dealership visits; Adhere to customer communication scripts Ensure 100% of contact activity, by recording customer information in the CRM in real time Develop/maintain relationships with related store personnel Meet, or exceed, individual performance objectives e.g. response time, conversions etc. You are computer savvy with a full working knowledge of Microsoft Office Suite You are able to work weekends and holidays You have demonstrated a commitment to process improvement, innovation, and excellence Employee discounts on vehicle purchases, parts and service repairs Opportunities to join our community service initiatives Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated. #