Technical Support Advisor
VirtualVocations
Providing advanced technical support for multiple point-of-sale (POS) solutions, the full-time Technical Support Advisor will troubleshoot issues, manage customer cases, and collaborate with various departments in a remote environment. Key responsibilities Deliver advanced technical support and troubleshooting for POS terminals, software applications, and gateways Manage customer cases within the CRM tool and communicate any delays to management Serve as an escalation point for internal customers and partner with Sales and Product teams for new product releases Required qualifications Bachelor's degree or equivalent experience Minimum two years of experience in a technical support or desktop support role Minimum two years of call center experience Strong technical aptitude with the ability to explain processes to others Ability to adapt quickly to change and manage stress effectively
Vacancy posted 11 days ago
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