Admissions Specialist

Administrative And Customer Service Position

Easterseals Blake Foundation is celebrating 75 years of continued service in Arizona. We have expanded our services to better serve our community members. We are now one of Arizona's top providers of comprehensive behavioral health services, child welfare, and services for individuals with intellectual and developmental disabilities. We serve more than 40,000 individuals and families across 10 counties in Arizona. Are you ready to make profound, positive differences in people's lives every day?

General Position Description: Administrative and customer service functions for the site or department.

Essential Duties and Responsibilities:

1. Acts as the primary contact for members contacting or coming to our offices and promptly addresses questions.
2. Responsible for answering and directing telephone calls, greeting members, obtaining and completing initial member paperwork, checking enrollment & funding status in multiple databases, scheduling transportation and clinical appointments, helping with ongoing audits, and providing support to the clinical staff.
3. Conducts the initial screening and triage of member service requests within the required timeframes.
4. Communication with PA and clinical staff to facilitate member care.
5. Notifies clinical personnel of emergent clinical or medical needs of members.
6. Provides timely notification to other departments to ensure members are assessed within required time frames.
7. Schedules appointments for members contacting our office or requesting appointments at our facilities. Calls members to remind them of their scheduled appointments.
8. Collects data required for documentation and eligibility to ensure the delivery of prompt member services, including benefit lookups, chart lookups, enrollment status, and reviewing paperwork for completeness. Ensures completion and accuracy of intake packet and benefit status.
9. Adheres to all agency policies, procedures, and protocols.
10. Participates in the process of ongoing professional development and meetings. Maintains comprehensive communication among all contacts within the agency, members, and external agencies. Models professional standards and ethics in accordance with EBF Code of Conduct, Strategic Plan, Mission, and Vision.
11. Performs other duties as assigned.

Requirements

Minimum Requirements: High School diploma or GED required. Customer service experience preferred. Bilingual (Spanish) preferred.

Regulatory

• Must be at least 21 years of age.
• Current, unrestricted AZ driver's license with no more than two (2) minor moving violations or one (1) accident within the past three (3 years). Three (3) years of driving experience required.
• Transportation to attend trainings and perform other work-related activities. Organizational vehicles may not be available at all times.
• Must be able to pass a criminal background check prior to employment and regular checks for the duration of the employment.
• Ability to obtain and maintain an AZ DPS Level 1 fingerprint clearance card (employer provides).
• CPR and First Aid certification (Employer provides).
• Satisfactorily Completed Competency Checklist within 3 months of hire.

Skills/Job Knowledge/Abilities: Able to establish and maintain a team atmosphere of communication and collaboration for all that reach out to the Department. Must be self-directed and be sensitive to cultural and linguistic diversity. Excellent customer service in stressful situations. Maintains a professional in appearance, communications, and actions. Excellent interpersonal communication skills. Basic knowledge of mental health terminology. Possess a high level of computer proficiency.

Working Conditions/Physical Requirements (with or without accommodation): Normal office environment with multiple interruptions in person and through computer and phone. Interacts with employees and members of the public on a daily basis. May lift normal office equipment and materials up to 25lbs. Visual acuity to read information from computer screens and forms. Able to speak clearly in conversations and general communications. Hearing ability for communication in persona, phone, and/or other electronic methods. Manual dexterity for typing and writing. Able to stoop, squat, reach, pull, push, stretch, ascend and descend stairs, stand and sit for long periods of time. May be required to work additional hours or days depending on circumstances.

Additional Information: This job description is not intended to be an exhaustive list of all possible duties, skills, job knowledge, responsibilities, and/or qualifications. EBF reserves the right to revise the job description or to assign other duties to this position. This job description is not intended to create a contract or property right to continued employment between the employee and EBF.

Easterseals Blake Foundation and Aviva are an Equal Employment Opportunity and Affirmative action employer that promotes a work environment of inclusion and diversity. We are committed to provide employment opportunities to all candidates based on their qualifications free of discrimination based on race, color, religion, national origin, sex (including pregnancy, sexual orientation or gender identity), age, disability, veteran status, genetic information, mental or physical disability, or any other characteristic protected by law.

If you have any questions, require assistance or reasonable accommodations while seeking employment, please contact the Human Resource Department at View email address on click.appcast.io or call View phone number on click.appcast.io.