Patient Access Representative (Relief, Evenings) Lansdale Emergency Dept

Patient Access Representative (Relief, Evenings)

Lansdale Emergency Dept The schedule is ER every other weekend 3-11 PM and every other holiday 3-11PM. This role is cross trained in Outpatient Registration. The schedule for Outpatient Registration is PRN.

Provides a positive patient experience to patients and families. Demonstrates strong communication and customer service skills while registering patients. Accurately searches and selects the correct patient. Gathers complete and accurate demographic and insurance information from patients and families. Identifies uninsured patients for referral to Medical Assistance/Charity Care evaluation. Retrieves orders, confirms medical necessity and answers phones for outpatient visits.

Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson. Gathers accurate demographic and insurance information. Requests and scans photo ID and insurance cards. Verifies insurance coverage, referrals, and authorizations. Collects patient out-of-pocket liability at time of service.

High School Diploma/GED 3 years of healthcare customer service experience. Associate's Degree in Healthcare or Business Administration.

Physical Demands Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Work Shift Workday Evening (United States of America) Worker Sub Type Regular Employee Entity Lansdale Hospital Primary Location Address 100 Medical Campus Drive, Lansdale, Pennsylvania, United States of America

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.