Customer Service Specialist

Customer Service Desk Associate Experienced Customer Service Desk Associates- Use your Retail Sales background to launch an exciting career in retail with one of the nation’s leading retailers! Boscov's is a chain of full service department stores serving the total family needs of our customers. For nearly 100 years, Boscov's has been known for its great values and famous brands, and for offering a broad selection of quality merchandise in its stores and online. We are looking for Retail Customer Service Desk Associates to join our growing retail team. As part of a fast-paced, dynamic sales team, you will develop relationships with our customers and ensure that each customer’s needs are met in a quick and efficient manner. Whether you have previous sales experience OR customer service experience, this is a great opportunity to pursue a rewarding career with a company known for quality and big savings. Job Responsibilities As a Retail Customer Service Desk Associate, you will build customer confidence, provide accurate information, and promote products through point of successful sale. You will be responsible for establishing professional, yet personalized rapport with each customer in order to close sales and provide the best customer experience. Additional responsibilities include: Provide customer service by completing customer requests and/or resolving issues in a timely manner. Accurately and efficiently complete all transactions and paperwork, adhering to all company policies & procedures. Make storewide announcements over public address system. Handle layaway storage, maintain records, receive payments and release merchandise. Job Requirements Successful candidates for the Retail Customer Service Desk Associate role should have the ability and desire to actively engage customers and provide excellent customer service. Additional requirements of the Retail Customer Service Desk Associate include: Prior retail and/or customer service experience. Ability and desire to work well with the public, management and coworkers. Communication; verbal, written and by telephone with customers, coworkers and management Possess basic math skills. Ability to learn selling skills and to operate a POS register and telxon. Available to work varied days and hours as work schedule requires, including evenings and weekends Benefits At Boscov’s, we value our employees, and that’s why we provide a competitive compensation and benefits package. As a Full-Time member of our retail operations team, you will be eligible to receive: Starting Rate: $16.60 per hour Comprehensive benefits package, including medical/dental/vision Short term disability/ Long term disability- voluntary Life Insurance (company paid) 401(k) w/ company match Weekly Pay Paid vacation Liberal employee discount Work where people love to shop! Equal Opportunity Employer #J-18808-Ljbffr