Lead UX Designer

As a Lead UX Designer you'll be contributing and leading the design of our digital products. Working in concert with Product and Engineering partners and UX Research colleagues, you'll be applying your extensive skills and experience to create high quality designs in all stages of the UX design process - including ideation, wireframing, prototyping, and high-fidelity design.

Responsibilities

• Work closely with research, senior stakeholders, product managers and engineering teams to brainstorm and co-create ideas, approaches, and solutions
• Create wireframes, prototypes, and high-fidelity designs using Figma, along with our established Design System
• Ensure that designs follow best practices and use research & testing to inform and validate
• Confidently challenge the status quo, encouraging all involved to address root causes to ensure the best outcome for users
• Apply a positive and constructive attitude when giving and receiving all feedback
• Deliver high-quality design assets to the engineering team, along with clear guidance to ensure all aspects of the designs are fully understood
• Provide ongoing support to engineering, with regular UX review checkpoints to ensure quality and that the system is being built as designed
• Keep up to date with the latest UX practices, innovations, and tools
• Ensure all designs comply with ADA/WCAG standards for accessibility
• Deliver on time, identifying and managing risks to ensure timelines are met, and escalating where needed
• Lead by example, supporting, training and developing junior members of the team
• Moderate conflicts between colleagues and/or stakeholders, guiding to constructive resolution
• Take a leading role in the wider UX community, helping to define our standards and practices
  
  

Required Skills, Experience and Competencies

• 10+ years of overall experience
• 7+ years of industry UX Design experience
• Strong attention to detail, analytical skills and problem-solving
• Experience on complex, enterprise-scale or consumer design projects
• Creative flair and a good eye for design
• Excellent written and oral communication skills
• Outstanding skills in professional design tools (Figma)
• Experience working with, and contributing to, Design Systems
• Proven ability to leverage AI-enabled design tools and workflows strategically – including generative design, AI-assisted prototyping, and intelligent design systems – with the experience and judgment to guide teams in adopting these approaches responsibly and effectively
• Degree
  
  

Desirable Skills, Experience and Competencies

• Experience in financial or complex applications
• Experience with agile methodology
• Financial services industry and commercial banking experience
• Master's degree

Education:

• Bachelor’s degree/University degree or equivalent experience

• Master’s degree preferred

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.