Material Handling Parts Support Specialist

Material Handling Parts Support Specialist

Get Hands-On with High-Impact Parts Solutions – Become our newest Parts Specialist Today!

Why WMH? Because Your Career Deserves More

! At

WMH

( ), we don't just offer jobs—we build unstoppable careers. With over

35 years

of industry excellence, we've grown into the Southeast's fastest-growing material handling leader, with 11 locations across

NC, SC, TN, VA, GA

&

AL

—and we're just getting started. We operate on honor, integrity, and a relentless drive for excellence. Your

success

is

our mission

, which is why we invest in training, mentorship, and leadership development to accelerate your career.

What sets us apart?

We're not just another dealership—we're redefining the industry as a full-scale solutions provider, delivering cutting-edge automation, fleet technology, and next-level innovation that keeps businesses moving forward. When you join WMH, you're stepping into a future filled with

opportunity, advancement,

and

impact

—because here, your career moves forward. As a

Parts Product Support Specialist

, you'll be the

go-to expert

ensuring customers get the right parts, right on time. Your role is mission-critical—

managing inventory

, advising on

part selection

, and

optimizing sourcing

&

distribution

to keep operations running at peak performance. If you thrive in a fast-paced environment where precision, problem-solving, and supply chain expertise make a real impact, this is the role for you!

Your Mission?

To elevate the

customer experience

by delivering

exceptional support

and

seamless service

for forklift and material handling parts. Your role is pivotal in keeping operations efficient and customers satisfied—from swiftly handling parts inquiries to ensuring accurate inventory management and smooth coordination across teams. You'll be the

driving force

behind operational success, providing solutions that minimize downtime and maximize productivity. With your expertise, businesses stay

powered, productive,

and

moving forward. Department Service Employment Type Full Time Location BR05- BIRMINGHAM, AL Workplace type Onsite Reporting To Devin Sage This role's hiring manager: Devin Sage View Devin's Profile

Key Responsibilities

Customer & Inventory Management

Provide

exceptional customer support

, ensuring clients receive the right parts at the right time. Accurately process

parts inquiries, orders, and returns

, delivering top-tier service with efficiency. Assist customers in identifying

optimal parts solutions

, ensuring compatibility and performance. Build and maintain

strong customer relationships

, fostering trust and long-term loyalty.

Parts Sourcing & Distribution

Coordinate and fulfill

daily parts orders & drop shipments

, ensuring seamless logistics. Maintain

real-time inventory accuracy

, tracking stock levels and minimizing shortages. Conduct

cycle counts & inventory reconciliations

, resolving discrepancies proactively. Optimize

parts storage & retrieval processes

, ensuring efficiency and easy access.

Operational & Administrative Support

Process

purchase orders, invoices, and shipping documentation

, ensuring compliance and accuracy. Support vendor & supplier coordination to streamline

parts procurement & pricing strategies

. Assist in the management of

fleet parts & service-related inventory needs

, keeping operations running smoothly. Utilize

ERP & inventory management systems

to update records and maintain accurate reporting.

Warehouse & Logistics Coordination

Manage

parts receiving, stocking, and distribution

, ensuring a well-organized and efficient warehouse. Operate

forklifts & material handling equipment

to safely load, unload, and transport parts. Ensure a

safe, clean, and organized work environment

, adhering to all company safety standards.

Growth & Continuous Improvement

Stay updated on

industry trends, new products, and emerging technologies

, enhancing expertise. Identify opportunities to

improve inventory processes, efficiency, and cost-effectiveness

. Work collaboratively with

service, sales, and logistics teams

to optimize workflow and customer satisfaction.

Join the Revolution:

Our work environment is as diverse as our ambitions, from climate-controlled offices to bustling warehouses.

Power Up:

This job is active, demanding your presence - standing, walking, bending, kneeling, stooping, crouching. You'll lift and move items weighing over 50 lbs. Vision? You've got it - close, distant, color, peripheral, depth perception, and a knack for adjusting focus.

Skills, Knowledge and Expertise

Education

– High School Diploma or GED required.

Experience:

3-5 years in parts support or service within the

material handling

or

forklift industry

. (heavy equipment, agriculture, or automotive parts is a plus.)

Technical Expertise:

Deep understanding of

forklift systems

(electrical, hydraulic, and mechanical), with strong diagnostic and troubleshooting skills.

Customer Focus:

Proven ability to

deliver outstanding service

, build relationships, and communicate effectively with customers and internal teams with confidence and professionalism.

Problem-Solving Mindset:

Strong

critical thinking

and

analytical skills

to assess issues, adapt to challenges, and implement effective solutions.

Organizational Skills:

Ability to

manage multiple parts tasks, prioritize effectively,

and

maintain efficiency

under pressure.

Team Collaboration:

Works well with

technicians, service specialists, sales teams,

and

vendors

to ensure seamless operations.

Tech-Savvy:

Proficient in

ERP software, IMS systems, diagnostic tools, Microsoft 365 Suite

and advanced

Excel skills

preferred

. Work Ethic & Drive

: Self-motivated, results-oriented, and fueled by

passion

for excellence.

Attention to Detail

– Precision is your superpower, ensuring

accuracy

and

efficiency

in every task.

Strong Communication

– Exceptional verbal and written skills to

build

relationships and

drive

results.

Leadership & Coaching

– The ability to

guide

,

mentor

, and

elevate

those around you.

Perks of Being a WMH Team Member:

Premium Health Coverage

– We take care of you with top-tier

medical, dental,

and

vision insurance

.

Exclusive Training & Career Growth

– Gain

cutting-edge technical skills

through our in-house training programs.

Competitive Pay + Performance Opportunities

– Earn a strong compensation package with

potential

for

incentives

&

bonuses

determined by role, performance, & business demand. Your efforts are not just appreciated but tangibly rewarded!

Paid Time Off & Holidays

– Recharge and spend time with loved ones with

generous PTO

&

paid holidays

.

Cell Phone Allowance

– Stay connected with a

monthly phone allowance

for business needs.

Retirement & Profit Sharing

– Secure your future with a

401(k) plan

&

profit-sharing benefits

.

Work-Life Balance

– We understand that

flexibility matters

and offer schedules that help you thrive.

Collaborative & Inclusive Team

– Work with

driven, like-minded professionals

in an

innovative, people-first environment

.

Ongoing Professional Development

– We invest in

your success

with mentorship, leadership programs, and skill-building opportunities.

Your Cue: Take the Wheel of Your Future!

This isn't just another job—it's your chance to be part of a powerhouse team that's

revolutionizing the industry

and redefining careers. At WMH, we don't just keep businesses moving—we

propel careers to new heights

.

Don't wait. Don't watch. Be part of something BIG, something BOLD, something that makes you excited to jump out of bed every morning! The future is calling—ignite yours today! Apply now.

About WMH

About WMH

WMH is a 35+ year material handling leader with

11 locations across the Southeast

and 250+ professionals powering sales, service, fleet, and aftermarket operations.

Why WMH? We're Built Different.

• Exclusive Linde Material Handling partnership
• Industry-leading automation & fleet tech
• Leadership development at every level
• Top-tier pay + long-term stability
• Culture built on innovation, accountability & growth

Ready to Launch Your Career?

This isn't a parking spot. This is a

launchpad.

If you're ready to: Stop watching growth Start building it And shape the future of aftermarket operations…

Your future moves fast. Make sure it's moving forward.

Don't watch from the sidelines—

Apply Today:

wmhsolutions.pinpointhq.com

At WMH, we don't just offer jobs—we create unstoppable careers.

Documents

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Equal Employment Opportunity

At WMH, we believe diversity drives innovation and opportunity fuels excellence. Every applicant and employee deserves a workplace where they're respected, supported, and valued. We provide equal employment opportunities to all — regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We maintain a workplace free from discrimination, harassment, and retaliation so every person can thrive.

Accessibility

If you need an accommodation during the hiring process, we're here to help. Please reach out and we'll gladly support you.

Your Career Has a Future Here

We don't just offer jobs — we build careers grounded in growth, integrity, innovation, and real opportunity. Your talent belongs in a place where it's recognized and developed.

Explore Opportunities:

Apply Now

Our Hiring Process

Stage 4: Regional Director Interview Stage 5: Pre-Employment Checks Stage 6: Formal Offer Stage 1: Applied Stage 2: Shortlisted Stage 3: Hiring Manager Interview Stage 4: Regional Director Interview Stage 5: Pre-Employment Checks Stage 6: Formal Offer Stage 1: Applied Stage 2: Shortlisted Stage 3: Hiring Manager Interview Stage 4: Regional Director Interview Stage 5: Pre-Employment Checks Stage 6: Formal Offer Find out more

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