Contact Center Representative
$16 - $18 per hourSummers Plumbing Heating & Cooling
Customer Service | Call Center | Outbound Support
Summers Plumbing Heating & Cooling – Marion, IN
Looking for more than just a job?
At Summers Plumbing Heating & Cooling, we’re hiring a Contact Center Representative to join our growing team. This role is perfect for someone who enjoys helping people, staying busy, and being part of a supportive, team-driven environment.
We’ve proudly served the Marion community since 1969 and have been named one of the Best Places to Work in Indiana for the past 3 years. We believe in taking care of our customers and our team.
What You’ll Do
As a Contact Center Representative, you’ll be a key part of our customer experience team. Your role focuses on connecting with customers, following up, and helping them get the service they need.
Customer Communication & Support
- Make outbound calls to follow up with customers and schedule appointments
- Reach out to customers who may still need service or support
- Assist customers by answering questions and guiding them through next steps
- Provide a friendly, helpful experience on every interaction
Appointment Scheduling & Follow-Up
- Help schedule service, sales, and installation appointments
- Follow up on missed, canceled, or uncompleted calls
- Reconnect with previous customers to ensure their needs were fully taken care of
- Assist with maintenance agreement renewals and future scheduling
Organization & Team Support
- Monitor open opportunities, emails, and customer requests
- Keep accurate notes and updates in the system
- Coordinate with the scheduling team to support daily operations
- Help ensure the team stays organized and prepared for upcoming work
What We’re Looking For
- Strong communication skills and a friendly, professional tone
- Comfortable talking on the phone throughout the day
- Ability to stay organized and multitask in a fast-paced environment
- Positive attitude and team-oriented mindset
- Attention to detail and follow-through
- Basic computer skills (Microsoft Office is a plus)
Compensation
- $16.00 to $18.00 per hour, based on experience
- Uncapped spiff and incentive opportunities
Schedule
- Full-time, Monday through Friday
- 7:00 am to 4:00 pm
- 1-hour lunch break
Benefits
- Health, dental, and vision insurance available immediately upon hire
- 2 weeks paid vacation available immediately
- Paid birthday off
- Company-matched 401k
- Life insurance
- Advancement opportunities
Why Summers?
- Family-owned and operated
- Supportive, team-first environment
- Monthly company lunches, breakfasts, and events
- Opportunities to grow within the company
- A workplace where people enjoy coming to work
If you enjoy helping people, staying organized, and being part of a strong team, we’d love to talk with you.
Apply today and start your career with Summers Plumbing Heating & Cooling.
- ...Hospice Business Development - Sales (Community Education Representative) You can make a difference in the lives of others! At Heart to Heart Hospice, we provide "compassionate care from our hearts to yours." Our employees enhance the lives of patients with life-limiting...SuggestedFull timeLocal area
$75k - $95k
...Residential Fiber-Optic Sales Representative Hot Job Gas City, IN 46933 Overview Salary Range $75,000.00 - $95,000.00 Commission/year Position Type Full Time Job Shift Day Education Level High School Travel Percentage Road Warrior Category Telecommunications...SuggestedFull timeShift workSurf Internet
Gas City, IN5 days ago$100k
...High-Income Sales Opportunity - Roofing and Exterior Remodeling Sales Representative (Indianapolis, IN) Uncapped Commission | Paid Training | Pre-Qualified Leads Are you an ambitious sales professional looking to break into a recession-resistant industry with six-figure...SuggestedFull timeFor contractorsFlexible hoursKingdom Roofing
Marion, IN2 days ago- ...Field Representative Are you looking for a part-time job that allows you the flexibility to set a schedule that works with your busy life and has unlimited earnings potential? Then join RDSolutions growing and diverse Field Representative Team! We are seeking individuals...SuggestedPart timeWork at officeFlexible hoursShift work
RD SOLUTIONS INC
Marion, IN2 days ago $27.5 per hour
...brand awareness at various events. As a Brand Ambassador, you will represent the brand in your own style while sharing product information... ...Coordinate event logistics with a designated SNFood & Beverage contact before the scheduled date. Qualifications Strong communication...SuggestedHourly payFor contractorsCarbliss - THE PREMIUM Ready to Drink Cocktail
Marion, IN5 days ago- ...Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information,...Full timeContract workFor contractorsWork experience placementLocal areaAfternoon shift
Sherwin-Williams
Marion, IN4 days ago - Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering...Full timePart timeFlexible hoursAfternoon shift
Roses Discount Stores
Marion, IN5 days ago - ...Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information,...For contractorsWork experience placementAfternoon shift
The Sherwin-Williams Company
Marion, IN3 days ago - Embrace the opportunity to become a Customer Service Associate I and deliver outstanding shopping experiences. Engage with customers, manage transactions, and keep the store organized. If you have strong communication and problem-solving skills, and
Family Dollar
Marion, IN5 days ago $120k - $250k
...AmeriPro Roofing , an industry-leading name in exterior home remodeling for over two decades, is immediately hiring Outside Sales Representatives. In this role, you will be the face of our brand, using direct, door-to-door canvassing to connect with local homeowners and...Full timeFor contractorsWork at officeLocal areaImmediate startDay shiftAfternoon shiftAmeriPro Roofing
Marion, IN28 days ago- ...Summary/Purpose: The Customer Service Representative at Hartson-Kennedy® is responsible for all duties to maintain a positive relationship with your assigned accounts. They will contribute to an environment that engages their team to perform at the highest level,...Temporary workWork at officeFlexible hours
Formica
Marion, IN2 days ago - ...Member Service Representative To provide excellent member service while assisting members with their financial transactions, including cashing... ...during the same calendar week. Hours may vary based on member center coverage needs. Available Benefits Include: Health, dental and...Monday to FridayNight shiftDay shift
Beacon Credit Union
Marion, IN4 days ago $16 - $19 per hour
Walgreens is seeking Customer Service Associates to assist customers, operate cash registers, and support daily retail store operations. Customer Service Associates are responsible for greeting customers, operating the register, processing cash and card payments, assisting...Hourly payFull timePart timeShift workNight shiftWeekend workWalgreens
Marion, IN5 days ago- We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: ~ Assist customers with questions and recommendations ~ Manage sales transactions...Contract workPart timeLocal area
Dollar Tree
Gas City, IN5 days ago $75k
Job Description Ready to jump-start your career and take charge of your earning potential? At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-paced environment. Whether you’re a recent grad or simply...Flexible hoursNight shiftPlatinum Supplemental Insurance
Sweetser, IN4 days ago- Job Description Location: Store #1233, 2040 South Western Avenue, Marion, IN 46953. This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions...Contract workFor contractorsWork experience placementLocal areaAfternoon shift
Sherwin-Williams
Marion, IN4 days ago $13 - $16 per hour
Circle K Cashiers provide fast and friendly service to customers by operating the register, handling cash transactions, restocking shelves, preparing coffee and food items, and keeping the store clean and organized. Employees may also assist with fuel transactions and customer...Hourly payFlexible hoursCircle K
Marion, IN3 days ago- ...the nation's largest, privately-held buy here, pay here automotive retailers with 71 locations. We're looking for an Account Representative who excels at delivering outstanding customer service and thrives on building lasting professional relationships. By...Hourly payWork at officeMonday to FridayNight shift
Superior Auto
Marion, IN3 days ago $16 - $35 per hour
...Hilton is seeking Front Desk Agents to serve as the first point of contact for guests and provide excellent customer service throughout the guest check-in and check-out process. Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying...Hourly payFull timeLocal areaShift workNight shiftHilton
Marion, IN2 days ago$15 - $23 per hour
Petco Cashiers and Customer Service Associates are responsible for providing a friendly and helpful shopping experience while supporting daily store operations. Employees operate the register, handle cash and card transactions, assist customers with finding pet food and...Hourly payFull timePetco
Marion, IN5 days ago$13 - $16 per hour
Ace Hardware Cashiers and Customer Service Associates assist customers with purchases, operate the register, help customers locate tools and hardware items, answer basic home improvement questions, restock shelves, organize merchandise, and help maintain store cleanliness...Hourly payFull timeFlexible hoursAce Hardware
Marion, IN5 days ago$14 - $18 per hour
Tractor Supply Cashiers and Customer Service Associates operate the register, assist customers with purchases and product questions, restock shelves, help maintain store cleanliness, assist with returns and exchanges, and support general store operations. This position ...Hourly payFull timeTractor Supply
Marion, IN3 days ago- Field Claims Professional Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated and experienced field claims professional to join our team. This job handles insurance claims in the field under general supervision through the life-cycle of a claim...
Auto-Owners Insurance
Marion, IN5 days ago $75k
Ready to jump-start your career and take charge of your earning potential? At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-paced environment. Whether you’re a recent grad or simply seeking a fresh challenge...Flexible hoursNight shift$15 - $22.5 per hour
Whole Foods Cashiers provide customer service, operate registers, bag groceries, assist customers with purchases and store questions, restock front-end items, and maintain a clean checkout area. This position typically pays $15-$22.50 per hour depending on location and ...Hourly payWhole Foods
Marion, IN5 days ago$65k - $120k
Job Description Job Description Salary: $65,000-$120,000 Automotive Sales and Leasing Professional Greg Hubler Automotive Driving People Forward, One Guest at a Time Were proud to serve the Marion community and were growing fast. Our goal? To be the go-to...Temporary workImmediate startAfternoon shiftGreg Hubler Automotive
Marion, IN19 days ago- ...Summary/objective As a Teller, you will serve as the primary point of contact for members at Indiana Members Credit Union, ensuring a positive and efficient banking experience. Your role is critical in processing a variety of financial transactions accurately and...Remote workNight shift
Indiana Members Credit Union
Marion, IN5 days ago - ...essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable... ...matching the qualifications of the job posting will be contacted. You can check the status of your application by logging back...Full timeWork experience placementWork at officeWeekend workAfternoon shift
Northwest Bank
Gas City, IN3 days ago - ...Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Customer Service Representative, you...Weekly payTemporary workLocal areaFlexible hoursShift work
Circle K
Converse, IN2 days ago - Billing Records Specialist This position is responsible for maintaining all billing records to include filing of all insurance claims on a timely basis, follow up with insurance company on unpaid outstanding claims, preparing monthly patient statements, balancing and...Work at officeWeekend workAfternoon shift
Marion Health
Marion, IN4 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Contact Center Representative. Be the first to apply!
- maintenance representative Marion, IN
- insurance follow up rep Marion, IN
- registered representative Marion, IN
- benefits representative Marion, IN
- social media representative Marion, IN
- credentialing representative Marion, IN
- payment posting representative Marion, IN
- representative Marion, IN
- operations representative Marion, IN
- cash application representative Marion, IN