Executive Director - Site Reliability Engineering - WM Technology

The Reliability Operations (RO) within Morgan Stanley Wealth Management Technology (WMT) is responsible for providing swift, courteous, and knowledgeable customer service to end users of the production systems. This position focuses on user and systems support, monitoring system alerts, and taking corrective action. Technical understanding is important as is the ability to speak to users and understand their problems. In addition to direct user support tasks, the team performs infrastructure‑related tasks including process configuration, hardware capacity planning, event management, release work, and support tool development to ensure repetitive tasks are packaged to remove risk. The Reliability Operations team partners closely with WM business teams as well as the broader WM Tech organization and firm‑wide end‑user, network, and risk technology organizations. The team maintains the stability, resilience, and performance of the technology platforms that support WM business, focusing on ensuring systems deliver first‑class client, investment, and regulatory outcomes consistently, resiliently, sustainably, and effectively. Primary Responsibilities Own the end‑to‑end health and stability of production applications used across the WM Tech footprint intraday and in overnight batches (Architecture, Operations, Risk). Lead incident, problem, and crisis management including cross‑functional war rooms and senior‑level communication. Drive implementation of operational controls, monitoring, observability, and capacity‑management practices. Oversee change management, readiness assessments, and production transition for new technology capabilities. Establish and manage SLAs, KPIs, and operational dashboards to track technology performance and provide high degree of transparency to the business. Lead root‑cause analysis and ensure remediation plans are completed and measured. Build strong partnerships with the broader IM Tech organization and the MSIM business organization. Manage and develop a cross‑regional team and foster a culture of accountability and operational excellence. Oversee vendor performance and adherence to service standards. Skills Required Bachelor’s degree, with 12–18+ years in technology production management or related roles in financial services. Deep understanding of front‑to‑back asset‑management workflows, trading systems, and data platforms. Demonstrated leadership in mission‑critical technology operations and incident management. Demonstrated leadership in driving SRE practices across a technology stack leading to improved production stability. Demonstrated high degree of taking accountability for client outcomes, rigor, humility & partnership. Strong understanding of global client‑service expectations and regulatory frameworks. Excellent communication skills with experience presenting to senior leadership. Strong organizational skills and ability to manage multiple priorities. Ability to lead cross‑regional teams and influence stakeholders globally. Familiarity with monitoring, observability, automation, and cloud/DevOps concepts preferred. Expected base pay rates for the role will be between $195,000 and $215,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long‑term incentive packages, and other Morgan Stanley‑sponsored benefit programs. Morgan Stanley is an equal‑opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents. Our workforce reflects a broad cross‑section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences. For more information, please visit: #J-18808-Ljbffr Dormont Manufacturing Co