ACI Client Partner (San Francisco)

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Direct message the job poster from ClifyX

The Client Partner will be responsible for Strategic account planning to drive growth

Responsibilities

• P&L ownership for assigned portfolio
• Cultivating executive relationships in the assigned account
• Identify and lead new business growth opportunities
• Manage complex workstreams end to end, and remain flexible on a dynamic account
• Serve as the escalation point for client-related issues, ensuring prompt and effective resolution
• Align services with strategic objectives
• Participating in Strategic Governance meetings
• Travel as needed

Skillsets

• Experience in Managing CXO Connects and Non-CIO Relationships
• Understanding of Retail Domain - Merchandising, Supply Chain, Ecommerce Operations
• Experience in developing business proposals and make presentations to clients
• Associate must have 15+ years' experience with minimum 2 years’ experience as Client
• Partner with team size of 300+ FTE
• Experience in managing large BPS engagements for Retail would be preferred
• Proven track record in storytelling through data visualization, developing insight-backed hypotheses and driving learning plans to build compelling business cases and influence key decisions
• Experience collaborating, communicating, and influencing internal and external stakeholders, including cross-functional teams
• Understanding the client’s business, industry, competition, company priorities and define success metrics and set goals for joint partnership objectives
• Capacity to gain mastery of our products and combine it with an understanding of our client’s product/systems to drive long term big bet solutions with clients