Receptionist / Procedure Scheduler

Our Innovative Pain Clinic private practice is seeking a full-time Receptionist / Procedure Scheduler to join our amazing team! This position is responsible for providing excellent customer service, scheduling appointments, entering patient data, maintaining the waiting area, and ensuring our clients overall are well taken care of.

The ideal candidate has great communication skills, is technologically savvy, and has the adaptability needed to take on whatever challenges the day may bring.  This position is located in our Bellevue office.  We are seeking candidates to work 36 - 40 hours each week, and availability Tuesday – Friday is most important.  Saturday availability is also helpful but not required.  Our team must be flexible to physician schedule changes as well.

This is a great position for gap year medical students or those pursuing a path in the medical field.  Biology and Chemistry degrees are highly desirable, and mentorship along with a letter of recommendation would potentially be available.

We offer a comprehensive compensation package : 

• $20.00 to $23.00 per hour, DOE
• Spot bonus opportunities based on personal performance
• Annual bonus opportunity based on clinic performance

Key Responsibilities of the Receptionist / Procedure Scheduler:

• Greet and check-in patients in person and on the phone, direct flow of patients and calls according to policy. Route messages as needed to appropriate departments.
• Collect and verify demographic and insurance information from patient or family member. Enter data into the information system and update patient files, according to policy.
• Set up clinic e-charts, scanning, organize paperwork for clinic.
• Schedule all appointments, procedures, radiology orders, lab tests as requested by Physician.
• Responsible for schedule reviews to ensure all prior authorizations have been completed and patients are scheduled according to office policy.
• Ensure required authorizations are present on all patient documents.
• Provide information to patients regarding financial policies, registration requirements, etc.
• Ensure that patient waiting areas are clean, well maintained and pleasant.
• Ensure that patient needs are met while in the clinic including transportation as necessary, interpreters, scheduling of appointments and the like.
• Participate in clinic training and maintenance as needed.

Because we operate as a cross-functional team, tasks may include providing backup for the Medical Assistant team or other duties as assigned :

• Room patients and gown patients appropriately.
• Clean exam rooms as needed.
• Maintain a professional environment.
• Comfort patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the clinic in a clean and safe manner.
• Monitor each provider’s schedule.
• Provide general patient care service.
• Maintain and file patient documents relevant to patient care.

What the Successful Receptionist / Procedure Scheduler will have: 

• High school diploma or equivalent required.
• 1+ year of medical terminology experience. (Required)
• 1+ year of Apple computer platform experience. (Required)
• 1+ year of customer service experience. (Preferred)
• Experience assisting patients, collecting appropriate documentation, co-pays and deposits, as well as answering basic insurance questions.
• Comfortable with all forms of technology and Mac/Apple products. Because our clinic is always using the most advanced technology, you will learn many valuable advanced skills here!
• Must be well organized, detail-oriented and have excellent communication skills.
• Working knowledge of Microsoft Office Suite.
• Fun, dynamic personality.
• Reliable transportation; this job requires working on-site in Bellevue.

Outstanding Benefits including:

• Health & Dental insurance
• Employee Assistance Program
• Flexible Spending Account
• 401(k) – with match after 1 year
• Paid Time Off accrual up to 2 weeks per year
• Professional Development Assistance
• Free Parking
• Uniform Allowance

What we do:
Our Bellevue Private Practice office is an interventional orthopedics and pain practice (injections to joints, nerves, and spine), prescribing almost zero opioid medications. We are a small office with a great Physician Owner and staff, utilizing the most up-to-date technology and procedures. A lot of learning and growth opportunities are available. 

Check us out here:

If you’re interested in this rewarding position as an integral part of solving people’s pain problems, please apply today!

Dr. Attaman has partnered with All Things HR, an external HR Consulting Company, to assist with the recruitment process.