Client Services Supervisor

Client Services SupervisorLocation: Miami, FL Type: Direct Hire Compensation: $70,000.00 - $80,000.00 Work Model: Onsite Hours: 40.0Responsibilities• Supervise and support the daily activities of Housing Specialists, ensuring timely and effective service delivery to clients. • Monitor caseloads and service outcomes to ensure program goals and client needs are being met. • Conduct regular one-on-one meetings and provide ongoing coaching, training, and professional development opportunities for team members. • Complete annual performance evaluations and collaborate with staff to create individualized performance and development plans. • Ensure compliance with all program requirements, including documentation standards, data entry, reporting, and funding guidelines. • Assist with onboarding and training of new staff members. • Foster a positive, collaborative team environment that supports staff morale and retention. • Act as a liaison between frontline staff and upper management to communicate needs, challenges, and successes. • Participate in case reviews, team meetings, and interdepartmental coordination to support integrated client services. • Address escalated client issues and provide guidance to staff on complex cases. • Support quality assurance efforts through file audits, service reviews, and continuous improvement initiatives. • Stay informed on relevant housing policies, local resources, and best practices in service delivery.Requirements• High school diploma or equivalent required; associate's or bachelor's degree in Social Work, Human Services, or a related field strongly preferred. • Minimum of 3 years of experience in social services or housing programs, with at least 1 year in a supervisory or leadership role. • Must have Rent Calculation Certification. • Strong understanding of housing systems, client-centered service delivery, and compliance requirements. • Excellent communication, organizational, and leadership skills. • Ability to manage multiple priorities in a fast-paced environment. • Proficiency with case management systems and Microsoft Office Suite. • Demonstrated ability to work effectively with diverse populations and communities.System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.