Administrative Support Technician I - General Services, Mail Service

Howard County: Conveniently located in the heart of central Maryland between Baltimore and Washington, Howard County offers the charm of a historic past mixed with the excitement of a cosmopolitan community. Howard County Government: Howard County Government is a leader in innovation, sustainability, and consistently ranked as one of the best places to live and work in the country. In 2025, Howard County Government received a record-breaking 83 Achievement Awards from the National Association of Counties (NACo) – the highest number of annual NACo awards achieved in the history of the State of Maryland, and the highest number of awards out of any county in the State of Maryland which received a collective 136 awards. NACo is the leading organization representing county-level government operations. These awards recognize innovative and transformative programs that provide new services for county residents, improve existing programs, upgrade working conditions, and enhance citizen participation and public policymaking. What are we looking for? We are looking for outstanding individuals to join our team and contribute to excellence in Howard County operations. What you'll like most about working at Howard County Government: We are committed to workplace excellence in every area of County government. We have a highly talented, diverse, and inclusive workplace. Your input will not only be heard, but it will be encouraged! We offer competitive compensation and great benefits including medical, retirement, and wellness programs. As a member of the Howard County Government team, you'll be helping drive our culture and directly impact what makes us an amazing place to work.

POSITION SUMMARY:

This position is responsible for clerical and courier work consisting primarily of driving to various County government locations on a daily basis to pick up and deliver mail, interoffice correspondence, parcels and packages. It also includes metering, weighing, cost computation and document preparation for a variety of outside delivery services including UPS, Federal Express, and USPS. Employees in this position require a high level of accountability for materials entrusted to their care and the ability to document receipts and deliveries of critical papers.

STARTING SALARY HIRING RANGE:

• 19.52 - $21.52
• 40,598 - $45,012

* This is the anticipated starting salary range for this position. Please note that the final salary will be determined by the Office of Human Resources, commensurate with experience and aligned to ensure internal equity with similarly situated roles. *

CLASS DESCRIPTION:

Performs technical level administrative support work under general supervision from an administrative or technical superior. Work typically involves performing skilled clerical, stenographic, and typing tasks but may also include determination of weights at a sanitary landfill; collecting fees; operating scales and cash registers; keeping records of materials and money received; and performing routine clerical tasks in an accounting environment.

• This is a Classified position, meaning that it is a part of the Howard County Classified Service upon completion of a probationary period of at least six (6) months*
• Please note that this position falls within a collective bargaining unit and is represented by AFSCME Local 3085, Local 3888, or Local 1810.*

Mail Delivery and Pickup: Delivers and picks up mail, interoffice correspondence, and parcels on foot within the County Office Building Complex or via van/truck to approximately 20 outlying Howard County locations. Performs daily driving duties for the County Administration’s external mail route. Makes special direct deliveries of materials between individuals and agencies as required. Must memorize addresses, delivery routes, and incoming/outgoing box locations. Mail Sorting, Packaging and Preparation: Sorts mail, interoffice correspondence, and parcels into appropriate trays, boxes, or receptacles by delivery location. Packages, wraps, or bands combined shipments for delivery. Prepares outgoing USPS, UPS, FedEx, and other carrier parcels following required guidelines. Prepares UPS manifests using manual or automated systems. Meters and affixes USPS postage in accordance with current Postal regulations. Vehicle Operation and Maintenance: Packs materials securely into County vehicles and operates safely to carry out safe transport tasks. Responsible for general vehicle cleanliness, fueling, washer fluid, and tire pressure. Notifies supervisor of maintenance issues and takes vehicles for service. Receiving and Verification: Receives mail and parcel shipments from USPS, UPS, and other carriers. Verifies volume and contents of shipments and signs required delivery slips or manifests. Acts as an Authorized Agent of the County government for receipt of correspondence and parcels. Safety and Security: Identifies and isolates suspicious packages or letters using County and USPS guidelines; alerting public safety agencies when necessary. Records damaged incoming packages and notifies carriers of subsequent damage findings. Documentation and Recordkeeping: Maintains signature logbook for special deliveries, including UPS, Certified, Express, and Registered mail, with tracking numbers, shipper details, and delivery information. Other Duties: Performs other assigned responsibilities as required.

SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities. High school diploma, General Educational Development (GED) certificate, or a recognized equivalent high school credential accepted/recognized by the State of Maryland, and two (2) years related experience or equivalent combination of education and experience. REQUIRED CERTIFICATIONS, LICENSES, AND REGISTRATIONS: Possession of a valid driver's license. PREFERRED EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIES: Experience in mail services or package shipping and delivery. Demonstrated experience with postal metering equipment and scales. Demonstrated familiarity with postal and express rate charts and computation methods.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, bend; use hands to finger and handle; reach with hands and arms. The employee frequently is required to talk or hear. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move 30 to 60 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to moving mechanical parts and outside weather conditions. The employee is occasionally exposed to fumes or airborne particles, risk of electrical shock, and vibration. The noise level in the work environment is usually loud. LANGUAGE SKILLS, MATHEMATICAL SKILLS, AND REASONING ABILITY: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak to customers and/or employees of organization. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. #J-18808-Ljbffr Howard County Government