Hospitality Services Manager - AstraZeneca

Director Of Conference Services

Working as a Director of Conference Services, you are responsible for Guest Services for a Conference Center. You will manage a team of coordinators and receptionists. You will be responsible for ensuring guest's needs are met with high level of customer services. Additionally, you will be responsible for planning, evaluating, organizing, and directing the activities of the Conference Planning Managers, Audio Visual Manager and Administrative Assistant, and overseeing the activities of Conference Services Operation through the individuals mentioned above.

You will ensure that department personnel are following all procedures, policies, and guidelines, as established by Company Conference Center management. You will be responsible for anticipating needs, forecasting results, analyzing and arranging work processes for personnel in the department. You will establish and maintain rapport with outside purveyors who provide services for the Hotel and its guests through the Conference Services Department. You will forecast department revenues, payroll and meeting covers on an annual/quarterly/monthly basis.

Preferred Qualifications include a Bachelor's degree and a minimum of five years hotel experience. Previous experience as hotel Director of Conference Services is preferred. You should have superior quantitative, oral and written communications and problem-solving/strategizing skills. Excellent overall computer skills with advanced knowledge of Excel and PowerPoint are required. A proactive mindset to anticipate and support changes in our business is necessary. Conformity to the highest standards of personal integrity and ethical behavior is essential. Exceptional customer service abilities are also required.