BACKGROUND SCREENING COORDINATOR OPS - 60933451

Requisition No: 884598

Agency: Children and Families

Working Title: BACKGROUND SCREENING COORDINATOR OPS - 60933451

Pay Plan: Temp

Position Number: 60933451

Salary: $20.48/HR

Posting Closing Date: 10/06/2026

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Background Screening Coordinator

Department of Children and Families

Headquarters-Tallahassee, FL 32303

What you will do:

Provide timely assistance by answering and researching incoming calls, monitoring and responding to the Helpdesk mailbox, processing User Registration Agreements and demographic updates, uploading required documents into WFM, updating CLH notes, and submitting system issues to CLH Support for resolution.

Duties and Responsibilities

• Answer Incoming Calls: Respond to incoming calls and provide professional assistance to customers, staff, and other stakeholders. Research inquiries, identify appropriate solutions, and resolve issues within established procedures. Document relevant information and actions taken in Clearinghouse to ensure accurate and complete records.
• Research and Respond to Background Screening Inquiries: Research inquiries regarding documents received, correspondence, and emails submitted through various Background Screening mailboxes. Review available records and systems to determine the status of requests and provide accurate information. Relay telephone messages and inquiries to the appropriate areas, including Background Screening-HR, Exemptions, and Background Screening, for further action when necessary.
• Manage Daily Helpdesk Mailbox: Monitor the Daily Helpdesk mailbox and review incoming requests to determine the appropriate action. Research each inquiry, process requests according to established procedures, and provide timely and accurate responses. Follow up on outstanding items as needed to ensure requests are properly addressed and resolved.
• Process User Registration Agreements: Review and process User Registration Agreements to ensure required information and documentation are complete. Upload supporting documentation into Workforce Manager, process and approve registrations in Clearinghouse as appropriate, and respond to related emails to confirm completion or request additional information.
• Process Personal and Demographic Information Updates: Process requests for name changes, Social Security number updates, demographic information changes, and other corrections to screening records. Review supporting documentation for accuracy, make appropriate updates to the applicable systems, and upload required documentation into Workforce Manager to maintain complete and accurate records.
• Identify and Report System Issues: Identify system errors and processing issues within Clearinghouse and submit detailed requests to Clearinghouse Support for resolution. Troubleshoot and document issues involving multiple or duplicate profiles, data entry errors, and errors affecting matched screenings. Provide supporting information and follow up as necessary to assist with timely resolution.

Qualifications:

• At least one year of experience working in a professional office setting.

Knowledge, Skills, and Abilities:

• Ability to communicate verbally and in writing the details of the screening process.
• Ability to work with Department and community partners for training and resolving background screening issues.

Candidate Profile (application) must be completed in its entirety.

• Include supervisor names and phone numbers for all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
• It is unacceptable to use the statement “See Resume” in place of entering work history.
• If you experience problems applying online, please call the People First Service Center at View phone number on aiapply.co.

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits.

For a more complete list of benefits, visit

Growth Opportunities:

With 12,000 employees across the state DCF promotes opportunities and training for all. Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding. All employees are encouraged to take advantage of available Department opportunities for advancement and professional development.

Where you will work:

Florida is the only state that borders both the Atlantic Ocean and the Gulf of Mexico. In other words, no matter where you land in Florida, you’re never more than 60 miles from a body of saltwater. And if the beach isn’t your scene, there are 175 state parks to explore! Meanwhile, Floridians hail from a wide range of backgrounds, cultures, ethnicities, and walks of life, making it an incredibly diverse melting pot that many residents and visitors to Florida love. The Sunshine State is a great place to live and work – Come join our team!

About Department of Children and Families:

Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Vision: We are a highly skilled workforce committed to empowering people with complex and varied needs to achieve the best outcomes for themselves and their families. In collaboration with community stakeholders, we will deliver world class and continuously improving service focused on providing the people we serve with the level and quality that we would demand and expect for our own families.

Values: A workforce that operates with integrity maintains loyalty to a code of ethics that requires the courage to take responsibility for providing the highest quality of service to the vulnerable. We are a solutions-focused learning organization built on a foundation of transparency in action and accountability of results. Both within the organization and among our stakeholders, we thrive in a culture of respect for diversity of opinion that is nurtured through open communication. High performing and committed, we are unified in our goal of excellence in achieving quality outcomes for those we serve.

To learn more please visit .

• If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement.
• The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.
• We hire only U.S. citizens and lawfully authorized alien workers.
• Participation in the State of Florida Direct Deposit Program is required as a condition of employment per F.S. 110.113 , and enrollment must be completed within the first 30 calendar days of your appointment

SELECTIVE SERVICE: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website:

BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on aiapply.co). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.