Technical Services Analyst

Information Technology

Full Time

Position Description

Are you seeking a challenging, yet exciting career in the PC/Server, Networking, and VoIP technology fields? As a Reynolds Technical Services Analyst, you will develop dynamic troubleshooting, problem solving, and customer service skills while supporting a wide range of technologies in automotive dealerships across the country.

\nTechnical Services Analysts provide technical assistance to our Reynolds customers and field engineers. They resolve issues with computer systems, voice and data networks, proprietary software, and peripheral hardware in a challenging but rewarding environment. Our Technical Services Analysts develop valuable troubleshooting, problem resolution, and customer service skills. \nWith time and experience, Technical Services Analysts may have the opportunity to participate in career-building projects such as:\n-\tTesting PC/Server hardware and peripherals, electronic components, and networking appliances.\n-\tCreating and modifying technical documents for support staff, installers, and customers.\n-\tEvaluating new devices to be used with our systems.\n-\tDeveloping hardware testing and production processes. \n

Training

You will receive comprehensive on-the-job training that appeals to various learning styles. The training program includes instructor-led lectures, reference documentation, a searchable knowledge base, hands-on instruction with labs, and the ability to learn by shadowing current Technical Services Analysts.

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Requirements

Technical experience, whether professional or as a personal interest; Problem-solving skills; Professional verbal communication skills

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Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

\n- Medical, dental, vision, life insurance, and a health savings account\n- 401(k) with up to 6% matching\n- Paid vacation, sick days, and holidays\n- Reynolds offers a hybrid work schedule, based on position eligibility. Following completion of your training period, eligible associates may work-from-home up to two days per week. \nCompany perks, including:\n- Referral bonuses\n- Professional development and training\n- Promotion from within\n- Associate discounts for cell phones, cars, computers, entertainment, and much more \nFacility amenities, including:\n- An onsite dining facility offering complimentary breakfast and lunch\n- A fitness center\n- An onsite medical center\n- A wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation \nReynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer. \n

Salary:

50,000.00 - 55,000.00 / Yearly