Homeowners Association Portfolio Manager

Job Description

Job Description

Homeowners Association Portfolio Manager

Reports to: Director of Portfolio Management

Classification: Non-Exempt

Job Summary

The Homeowners Association Portfolio Manager serves as the primary representative of the organization, acting as a liaison between association boards, homeowners, and vendors. This role requires strong ownership, excellent customer service, and the ability to manage multiple communities effectively. The ideal candidate brings relevant property management experience, strong communication skills, and a proactive, solutions-oriented approach.

Key Responsibilities

Relations & Communication

• Serve as the main point of contact for boards and homeowners
• Maintain regular communication and provide timely updates
• Attend board and special meetings as required
• Resolve conflicts between homeowners, boards, and vendors
• Promote and maintain strong client relationships

Operations Management

• Oversee day-to-day operations across assigned communities
• Conduct regular property inspections and manage maintenance
• Coordinate vendors, contracts, and service requests
• Maintain property records and ensure compliance with regulations

Financial & Reporting

• Prepare monthly reports, meeting agendas, and financial statements
• Assist with budget preparation and financial planning
• Review and approve invoices and manage collections processes

Staffing & Leadership

• Support staff training, scheduling, and performance evaluations
• Assist with hiring and enforce company policies
• Foster a collaborative and safe working environment

Planning & Development

• Contribute to budgeting, capital planning, and long-term projects
• Develop contingency and maintenance plans
• Support continuous improvement and company growth initiatives

Qualifications

• Previous experience in property or community management preferred
• Strong communication, negotiation, and organizational skills
• Ability to work independently and manage multiple priorities
• Professional, reliable, and customer-focused mindset