Pharmacy Leader: Patient Care & Operations

Job Summary Provides empathetic pharmacy consulting services to patients regarding the effective use of medications and drug interaction awareness. Offers preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services. Ensures prescribed medications are compounded, reviewed, dispensed, and verified accurately according to regulatory guidelines and company policies and procedures. Manages an efficient pharmacy workflow and improves pharmacy financials, manages inventory effectively, and enhances patient experience. Manages pharmacy staff performance and engagement. Ensures the professional development of pharmacy staff by overseeing training, focused coaching, and executing formal performance management initiatives. Job Responsibilities Patient Experience Engages patients by greeting them and offering assistance with products and services. Resolves patient issues in a timely manner and answers questions to ensure a positive patient experience. Models and shares customer service best practices with all team members to deliver a distinctive and joyful patient experience, including interpersonal habits that show care and Walgreens service traits such as demonstrating curiosity to identify needs and proactively helping, servicing until satisfied, championing empathy and inclusivity. Connects with patients by anticipating needs and proactively offering services. Leads efforts on enhancing patient experience by increasing awareness of healthcare services offered through Walgreens, promoting the shift of the Walgreens pharmacy role from transactional to interpersonal. Participates and assists in events that reflect the unique communities we serve as requested by Store Manager, Healthcare Supervisor, or District Manager. Operations Counsels patients and answers questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, and over-the-counter products. Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management. Reviews, interprets, and accurately dispenses prescribed medications. Ensures the pharmacy operates in accordance with regulations, company policies, and standards; establishes procedures that promote efficient workflow, oversees staff scheduling, assigns roles, coordinates activities, and solicits team member suggestions. Responsible for opening and closing the pharmacy and shift changes. Ensures the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions. Collaborates with Store Manager to define and develop new strategic business opportunities. Maintains information technology knowledge of pharmacy systems including workflow, prescription fulfillment, billing, clinical documentation, training, inventory management, and point of sale registers; supports pharmacy staff and patients with information technology and seeks opportunities to improve productivity. Ensures insurance claims are processed accurately to prevent payment rejections; resolves patient issues by working with insurance companies and medical providers and conducting or participating in third‑party audits. Follows up with medical providers to clarify prescribed medications, dosages, refills, interactions, and allergies; suggests alternative medications and answers medical provider questions. Performs clinical and wellness services such as immunizations, diagnostic testing, disease state management, and other healthcare services. Partners with centralized support for patient registration, exception resolution, and assists with resolving patient issues. In virtual environments, conducts virtual product review by following specific company procedures and guidelines. Manages the maintenance, housekeeping, and improvement of the pharmacy department including repairs, cleaning, new equipment, and layout changes to ensure a functioning, presentable, and efficient pharmacy. Prepares and submits all records, reports, and other documentation required by state and federal laws, including operating statements, performance indicator reports, supervision notes, deletions, and transfers. People & Performance Management Collaborates with Store Manager on pharmacy staff hiring, carries out discipline and termination as necessary, and ensures compliance with employment laws. Partners with Store Manager to establish expectations and goals, promote teamwork, and foster a shared vision. Monitors and recognizes improvements in pharmacy staff by implementing rewards programmes. Manages pharmacy staff performance by overseeing the training of pharmacy staff using the correct processes and tools and conducting formal performance reviews. Identifies high‑potential team members and proactively collaborates with Store Manager to manage career progression. Addresses employee relations concerns and maintains team member morale by checking on employee welfare, addressing complaints and conflicts, and ensuring positive employee management relationships. Training & Personal Development Maintains required licensing, credentialing, and certification as established by federal and state regulations to provide clinical services. Maintains and enhances current knowledge and skills related to pharmacy and healthcare by reading pharmacy journals and Walgreens publications and communications, staying aware of developments in retail and management areas, and pursuing best practices to enhance business acumen and pharmacy performance. Completes education credits and training, including learning modules, as required by the company. Seeks professional development by monitoring own performance, soliciting constructive feedback, and leveraging Healthcare Supervisor and Store Manager as mentors and coaches. Communications Supports the Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff. Business Performance Management Analyzes performance data including pharmacy financials, customer service, and inventory; manages pharmacy asset protection activities and oversees inventory management; identifies pharmacy performance trends and opportunities for improvement. Business Planning Develops and maintains good relationships with local medical community including physicians, nurses, and other healthcare providers; reaches out to the community to promote the pharmacy business and further enhance growth opportunities; supports Store Manager in expanding health and wellness awareness in the community. Basic Qualifications BS in Pharmacy or Pharm D Degree from an accredited educational institution. Current pharmacist licensure in the states within the district. Certified Immunizer or willingness to become an immunizer within 90 days of hire. At least 1 year pharmacy experience including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing (some states may require more specific experience). Experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled substance laws. Average rating of at least 3.0 on leadership behaviours on the last performance review if one is on file, and no written disciplinary actions in the last 12 months (Internal candidates only). Preferred Qualifications Supervisory experience planning, organizing, and directing the work of pharmacy staff. At least 6 months pharmacy experience with Walgreens Co. Average rating of 3.7 or above on leadership behaviours on the last performance review if one is on file (Internal candidates only). An Equal Opportunity Employer, including disability/veterans. We will consider employment of qualified applicants with arrest and conviction records. Salary Range: Pharmacy Manager Pay Range $5,863.20-$6,888.00 Bi-Weekly #J-18808-Ljbffr Walgreens