Sales Support Specialist

Sales Support SpecialistRetailcloud is a fast growing fintech company in the Concord area with customers from small businesses to 30 plus major league sports teams. If you like a fast paced, goal driven environment and working with a great team you are at the right place. Must love coffee and food to survive here We are looking for a qualified Sales support specialist to join our team. You will provide support to sales representatives and respond to customer and prospect queries. Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices. You should be able to interpret sales metrics and be goal-oriented. We expect you to perform well in a team environment and have exceptional people skills. Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations.Responsibilities:Provide troubleshooting assistance for customer orders, account statuses and relevant problemsProvide data and guides to help the sales teamDevelop and monitor performance indicatorsManage sales tracking tools and report on important informationKeep record of sales trendsLiaise with account managers to develop specific sales strategiesStay up-to-date with new product and feature launches and ensure sales team is on boardReview pending orders and specific customers requests to ensure excellent customer service and customer experienceSuggest sales process improvementsSkills:Proven work experience as a Sales support specialist or Sales support associateHands on experience with ERP and CRM systemsProficiency with MS Office Suite, particularly MS ExcelIn-depth understanding of sales principles and customer service practicesExcellent communication skillsAnalytical and multitasking skillsTeamwork and motivational skillsBS degree in Marketing or associates degree in relevant field a plus