Server Repair Technician

JD:
Assemble, test and perform software loads on Hewlett Packard (Client) computer workstations/systems; diagnose, troubleshoot and repair computer systems, while maintaining parts and component inventories, consistent with business and control requirement, to support customer requirements and achievement of business objectives.

Responsibilities:

• Perform final assembly of computer systems to include load and configuration of application software for customer delivery.
• Test, repair and maintain hardware inventory in a ready state; identifying, verifying and documenting all hardware issues as apparent.
• Perform shipping and receiving functions of systems and parts, as required.
• Manage parts inventory life cycle processes to include inventory management records, parts return process, and inventory reporting.
• Administer Customer Service Knowledge Management processes and tools; identifying, verifying and documenting build, repair, configuration and testing process.
• Provide technical expertise to customer support personnel as needed.

Minimum Requirements:

• High school diploma required.
• Related experience in computer hardware repair or assembly.
• Working knowledge of PC hardware components and Windows OS (Windows 10).
• Computer certifications a plus (Example: CompTIA A+, MCSA, MCSE, etc.).

Additional Qualifications:

• Knowledge using Microsoft Office applications (Word, Excel).
• Fundamental understanding of computer hardware and computer operating systems (Windows).
• Ability to work and make decisions both independently and in a team environment.
• Highly proficient computer troubleshooting skills.
• Able to lift boxes up to 70lbs.