Customer Experience Analyst
Sparktek
Customer Success/Delight Analyst
Location: Houston, TX (Onsite) Duration: Long Term
We are looking for customer success from a digital media background who has experience in ads, Google Ads, Meta Ads, social media ads. Need to provide support to clients via phone, email, or chat and do upselling.
Required:
- Self-service support
- Platform Access / Supplier Login
- In platform issue resolution (Onsite/Offsite)
- Track KPI performance
- Identify under pacing / areas for optimizations
- Track performance pre and post recommendation
- Salesforce input
- Creating cases
- Logging troubleshooting calls/issues in Chatter
- Proactive support
- Identifying upsell
- Bid optimization
- Offshore will review campaign and provide recommendations
- Offshore will contact suppliers through email for implementation
- Offshore will close Salesforce case once optimizations are sent
Vacancy posted 3 days ago
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