SUPPORT WORK COORDINATOR

At Viticus Group, we are more than just an organization — we are a community of innovators, educators, and professionals dedicated to advancing science, medicine, and education. Based in Las Vegas, we provide hands-on continuing education courses, conferences, and training programs that connect experts from around the world with the latest advancements in research, technology, and practical application. Our mission is to bridge the gap between cutting-edge science and real-world practice, empowering professionals to take what they learn and apply it in meaningful ways that improve lives, industries, and communities. Are you someone who loves science, thrives on learning, and gets inspired by innovation? Join us as we teach and share the discoveries that drive progress — because at Viticus Group, education fuels innovation. The Client Support Coordinator reports directly to the Senior Manager of Executive Support and Administration and supports a blend of customer service, front office coordination, and administrative operations. The ideal candidate maintains a consistent on-site presence, manages a high volume of incoming calls, and supports the organization's conferences, courses, and year-round events. The Client Support Coordinator represents Viticus Group in a professional, courteous, and positive manner at all times. This position plays a vital role in ensuring a seamless experience for clients and employees by combining frontline engagement with behind-the-scenes administrative support. The Client Support Coordinator helps maintain operational efficiency, supports service quality, and ensures inquiries and issues are addressed by the appropriate teams in a timely manner. High School Diploma or equivalent required. Minimum of two (2) years of experience in customer service, administrative support, reception, or a related client-facing role required. Three (3) to five (5) years of experience in a front desk, service desk, or multi-functional administrative environment preferred. Experience supporting events, registrations, or client services operations is a plus. Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) required. Experience with CRM systems, registration platforms, or ticketing systems preferred. Ability to quickly learn and navigate internal databases and systems. password resets, user support, system navigation). Strong written and verbal communication skills with a professional, polished, and customer-focused approach. Ability to communicate clearly and effectively with internal teams and external clients to ensure accurate information and timely support. Strong interpersonal skills with the ability to build rapport and maintain positive, service-oriented relationships. Use sound judgment to prioritize tasks and manage competing requests in a fast-paced environment. Team-oriented with the ability to work collaboratively across departments to support daily operations and client needs. Communicates effectively with internal teams to ensure timely resolution of requests and seamless service delivery. Supports team members and contributes to a positive, cooperative work environment. Professional Qualities Self-motivated with the ability to work independently while managing multiple priorities. Flexible to support occasional evenings, weekends, holidays, and event-related activities as needed. Client & Front Office Support Provide general client assistance, including password resets, education certificate support, and registration guidance. Administrative & Operational Support Perform data entry and registration support with attention to accuracy and confidentiality. Conduct routine audits to support data integrity, compliance, and operational continuity. Provide administrative support as needed, including internet research, database updates, reporting, and special projects. SOPs) to support departmental operations. Track and follow up on support tickets to ensure completion and accountability across teams. Support process improvements by identifying inefficiencies and recommending solutions. Office Coordination Monitor and assist with inventory management of office and breakroom supplies. Assist with general office coordination tasks as assigned. Event & Program Support Provide support for conferences, courses, and organizational events. Assist with event registration, processes, and attendee support. Support pre-event preparation and post-event follow-up activities. Support internal communication efforts by sharing updates, reminders, and relevant information as needed. Viticus Group is an equal opportunity employer and will not discriminate in recruiting, hiring, training, promotion, transfer, discharge, compensation or any other term or condition of employment on the basis of race, religion, color, age, sex, national origin, gender, or on the basis of disability if the employee can perform the essential functions of the job, with a reasonable accommodation if necessary. You will have the opportunity to work on impactful projects, develop your expertise in Veterinary & Human Health education, and make meaningful contributions to the field. Joining Viticus Group means becoming part of a dynamic and supportive community where your efforts are not only recognized but celebrated. Comprehensive Benefits (Full-Time Employees) – Medical, Dental, Vision, Short & Long-Term Disability, and Life Insurance are 100% employer-paid.

• 401(k) with 3% Company Match (Full-Time Employees) – Invest in your future with our retirement savings plan.
• Ongoing Professional Development (Full-Time Employees) – From workshops to conferences, we support continuous learning and career growth
• Wellness Programs (Full-Time Employees) – Access wellness resources and incentives designed to support your mental and physical well-being.
• Unique Industry Impact – Make a meaningful difference in veterinary medicine and animal health.
• Fun Workplace Culture – Holiday contests, team lunches, and just enough quirks to make work more enjoyable.

The Company will provide reasonable accommodations that are necessary to comply with State and Federal disability discrimination laws. Close vision required to see computer monitors, read documents, and operate copy and fax machines. Occasionally exposed to outdoor weather conditions. Moderate noise levels as found in a business office with computer printers, households with TVs and dishwashers, and driving in light traffic.