Support Associate 2

Support Associate

We are seeking a Support Associate to join our Passport Center team. In this role, you will be providing administrative and clerical assistance to government staff and focusing on tasks requiring high attention to detail and accuracy. The ideal candidate for this role should possess a combination of technical, physical, and interpersonal skills to perform repetitive tasks with high attention to detail and accuracy. Key responsibilities include operating equipment for scanning and mailing, generating and matching mailing labels, assembling third-party mail, archiving files, and performing document filing and retrieval. The role involves handling repetitive tasks such as mail sorting, scanning, and document sequencing while maintaining quality and adhering to established procedures. Some physical activity, including lifting, standing, and moving boxes, is also required. If you enjoy working in a structured environment, performing hands-on tasks, and ensuring accuracy in detailed work, this could be the perfect opportunity for you!

This is a full-time, non-exempt position based in Portsmouth, New Hampshire. U.S. citizenship is required to obtain a Public Trust Security Clearance. The hourly rate is $19.84 $20.24, depending on which shift is being filled, 1st shift or 2nd shift. In addition to the hourly wage this position has a comprehensive benefits package including healthcare benefits (medical, dental, and vision), Flexible Spending Accounts, Life Insurance, 401(k) plan with matching company contributions, sick time and holidays, and tuition and training reimbursement.

Requirements

• Operate high-speed equipment for scanning, mailing, and metering, ensuring efficiency and precision in document processing.
• Generate and verify mailing labels, ensuring they match applicant identification. Accurately fill, seal, and prepare envelopes with the correct passports and corresponding documents.
• Box, organize, and archive files systematically for long-term storage and quick retrieval when needed.
• Receive, sort, and assemble third-party mail with attention to detail and organization.
• Follow established document sequencing protocols, ensuring accuracy and consistency in handling sensitive materials.
• Perform file management tasks, including retrieving and organizing application packages from filing systems.
• Safely operate scanning equipment and specialized biological hood HEPPA filters to open and process incoming mail in a secure, compliant manner.

Qualifications

• Ability to pass a credit check and obtain a Public Trust Security Clearance.
• High School diploma or GED.
• At least 2 years of general office experience with proficiency with the Microsoft Suite.
• Strong hand-eye coordination for handling detailed and repetitive tasks with precision.
• Adaptability and resilience under pressure, able to follow instructions and established procedures, even in fast-paced or stressful situations.
• Skilled in performing repetitive tasks while maintaining a high level of accuracy, including lifting, standing, reaching, twisting, sealing envelopes, opening mail, organizing, and handling documents such as un-stapling, paper-clipping, and sorting.
• Mobility and endurance to work in a fixed location while moving around the office as necessary to complete tasks.
• Basic customer service skills, providing courteous and efficient support when interacting with staff or stakeholders.

Equivalent combinations of education, training and relevant or transferable experience will be considered in lieu of specific requirements, where appropriate.